Easy to use website and very prompt notification of dispatch.
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Trusted Customer
Feefo Verified
6 years ago
Gorgeous clothes
Great service and great returns policy too
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JA
Jo Ashton
Feefo Verified
Exeter
6 years ago
What Jo Ashton said about Mint Velvet:
No regrets about buying on line.
Fast despatch of online order, and I was impressed by speedy refund on an item that was too big. Beautiful dress is well made, and packed. Very pleased
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Trusted Customer
Feefo Verified
6 years ago
Lovely boots, treat customer service
MV were swift to respond and honour a discount I had lost. Love the boots, fit well, pricey but a special treat!
Mint Velvet
Mint Velvet
6 years ago
Thank you for your feedback. It is wonderful to hear that we were able to honour your discount on the beautiful Debbie Black Leather Boots and I hope that you love wearing them. If we can ever be of any help in the future, please do not hesitate to get in touch.
Lois
Mint Velvet
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Trusted Customer
Feefo Verified
6 years ago
Excellent service and products.
Fast efficient service. Good tracking info, lovely packaging and high quality goods.
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SB
Sharon Beardsworth
Feefo Verified
6 years ago
What Sharon Beardsworth said about Mint Velvet:
Perfect service
All on time and each stage communicated
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SM
Sally Mcgeown
Feefo Verified
6 years ago
What Sally Mcgeown said about Mint Velvet:
Customer service exemplary
Customer service was excellent. A replacement for the wrong size was sorted on the phone efficiently & in a very helpful friendly manner. Also appreciate the minimalist packaging.
Mint Velvet
Mint Velvet
6 years ago
Thank you for your feedback. I am so pleased to hear that we were able to get this resolved for you so efficiently and I do hope that you will continue to enjoy shopping with us again soon.
Lois
Mint Velvet
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Carol Taylor
Feefo Verified
Newcastle upon Tyne
6 years ago
What Carol Taylor said about Mint Velvet:
Service as good as the clothes
Beautiful packaging good updates on delivery. Delivered on time
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IS
Iona Spencer
Feefo Verified
Reigate
6 years ago
What Iona Spencer said about Mint Velvet:
Very frustrating to collect and order and be told it hadn’t arrived - whenh
Message informing me online item had arrived fir pick up, sales assistant said he hasn’t. She checked and still said it hadn’t arrived. I insisted it was and she eventually attired with my ordered...
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Mint Velvet
Mint Velvet
6 years ago
Thank you for your feedback. I'm ever so sorry to hear about your experience when collecting your recent order and please be assured that I will contact the store, to ensure that they check thoroughly for parcels upon collection. I do hope that you enjoy wearing your beautiful new Evie Cream Ballet Pumps and if we can ever be of any assistance at all, please do get in touch.
Lois
Mint Velvet
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
