It took 3 phone calls to get an incorrect item sent.
Marshalls Seeds
Marshalls Seeds
12 years ago
Thank you for your feedback.
I apologise profusely for the issues you have had with your order.
I have emailed you directly to rectify the problems.
Kind Regards
Sophie Smith - Customer Services
Date of purchase: 12/18/2013
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Trusted Customer
Feefo Verified
12 years ago
I have always been pleased with Marshalls service
Date of purchase: 12/21/2013
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Trusted Customer
Feefo Verified
12 years ago
Can't rate seeds that have not grown. A rather silly questionnaire
Think an email voucher would be appropriate so postage isn't required to be paid, especially as they will be used to purchase online and therefore a physical voucher not necessary.
Marshalls Seeds
Marshalls Seeds
12 years ago
Thank you for your feedback.
We fully appreciate your comments and arranging for email vouchers to be sent to customers is something we are currently working towards although it is early days.
In this instance I have arranged for your postage charge to be refunded back to your card.
Kind Regards
Sophie Smith - Customer Services
Date of purchase: 12/14/2013
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Trusted Customer
Feefo Verified
12 years ago
I was pleased with the replacement you sent for a damaged apple tree.
Marshalls Seeds always try to give our customers the best varieties of vegetables and fruit. Attention to detail carries right through every aspect of our business - from product quality, customer service to final delivery.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Marshalls Seeds always try to give our customers the best varieties of vegetables and fruit. Attention to detail carries right through every aspect of our business - from product quality, customer service to final delivery.
