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Marsh & Parsons Reviews | Customer Service Reviews for https://www.feefo.com/reviews/marsh-parsons | Feefo

Displaying all 1,768 reviews

Trusted Customer

8 years ago

Date of purchase: 03/25/2017

Need better people - I'm sure a few let down an entire organisation

I think it's worth them remembering that ultimately their client and the buyer are the customers not them and should act accordingly. The attitude, tone, I received from my agent has frankly made me...

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Trusted Customer

8 years ago

Date of purchase: 04/28/2017

What Trusted Customer said about Marsh & Parsons:

Very happy with the service at M&P Tooting

Very friendly, knowledgeable, communicative, punctual - in a word: professional.

TOO Sales

Marsh & Parsons

8 years ago

Dear Veronique,

Thank you very much for the review. Hope you all have a fantastic bank holiday and have many pleasant years at your new home.

best wishes

John-Paul

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Trusted Customer

8 years ago

Date of purchase: 05/02/2017

What Trusted Customer said about Marsh & Parsons:

Professional and responsive

Laura was very responsive understanding and professional. Understood our situation and tried to get things resolved quickly. Our experience with some of her colleagues (but not all) was less positive.

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Trusted Customer

8 years ago

Date of purchase: 02/03/2017

Excellent and dynamic approach that got a result.

Marsh & Parsons were excellent. They adopted an enthusiastic and dynamic approach from day one and were very good at keeping me in the loop. When things became 'sticky' with the purchaser (due to...

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PIM Sales

Marsh & Parsons

8 years ago

Very kind of you to say - thanks, Ian

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Trusted Customer

8 years ago

Date of purchase: 04/25/2017

Decisive, knowledgable and responsive. They were polite and proactive when things were inevitably tricky and they kept me informed at all stages of the process. They are more expensive than other...

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

What Trusted Customer said about Marsh & Parsons:

Lack of Basic Understanding

I had a tenant leave a flatshare. You informed me that an assignment agreement had to be signed by the tenants, which you would expensively provide, and that I would merely be copied with the...

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Stacey

Marsh & Parsons

8 years ago

Hello Sir,

Thank you for taking the time to leave feedback and we apologise for the miscommunication. You are certainly correct - we would not proceed with a change-over without a Landlord's agreement.

Please do contact our Head Office if you would like to discuss the matter further.

http://www.marshandparsons.co.uk/branches/head-office

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

They have very good service to let the property, quick and professional. But the management services are really weak. slow response to the issues reported from tenants, sent ridiculous quotes for...

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Stacey

Marsh & Parsons

8 years ago

Good Morning,

Thank you for taking the time to leave feedback. It's pleasing that we were able to quickly let your property and you felt the service was friendly, however we're sorry to hear you have experienced some frustrations. A member of staff will be in touch soon to understand further.

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

If only they were willing to listen and improve

I just docked 1 star, when I saw the other reviews on Feefo and noticed Marsh & Parsons only react to positive reviews. It is telling that they do not seem to value customers who invest time and...

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Stacey

Marsh & Parsons

8 years ago

Good Morning Sir,

Apologies for the delayed response to your review. We certainly are attempting to replying to all reviews. However, in instances when there is constructive feedback, we contact the local branches first to get clarity on any situation we can resolve to provide a thorough response to our clients. We're sorry to hear that your great experience has not been carried through. Your feedback has been passed on to and a member of staff will be in contact soon.

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

Poor communication, poor property management

I am appalled by M&P's property management service. Communication is very bad (both within the Company and to their Client). I feel I always have to micro manage them when it's their job to make my...

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Trusted Customer

8 years ago

Date of purchase: 01/01/2017

What Trusted Customer said about Marsh & Parsons:

They promoted the flat and got a tenant but it was a slow process. Unfortunately there was not enough dialogue about the rent I wanted and what the market could bear so I lost 2 months income.

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