The human who answer the phone do so in great time. And these arnt a bunch of moody teenagers who just wants to 67 out of there. No these guys are professional, personable, and clearly knowlageable...
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Trusted Customer
Feefo Verified
21 days ago
Great service
Really simple, respond quickly to any questions. Value for money.
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Trusted Customer
Feefo Verified
21 days ago
Highly recommend
Great value for money and easy forms etc
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Trusted Customer
Feefo Verified
21 days ago
Sales team keep calling even though the policy is set to auto-renewal
I received 5 calls from different salespeople before my policy was expiring, even though it was set to auto-renewal
Ariana Greenwood
Markel Direct
13 days ago
Hi there,
Thank you for taking the time to write a review.
I’m sorry for the frustration caused by the number of calls you received ahead of your renewal. I understand you have since spoken with our Customer Service team, who have explained the reason for the volume of calls made at that time.
We appreciate your feedback regarding the volume of calls and your contact preferences, and this has been noted to help improve future communications.
If there is anything else we can help with, please do not hesitate to get in touch with us on 0800 640 6600.
Best wishes,
Ariana
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Trusted Customer
Feefo Verified
21 days ago
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MG
Mr Gontar
Feefo Verified
GBR
21 days ago
What Mr Gontar said about Markel Direct:
Friendly and efficient.
Always an excellent service over many years. Very keen to clear up enquiries and put my mind at rest over questions.
We have over 25 years experience offering specialist insurance for contractors, consultants, self-employed professionals, freelancers, charities and community groups. Our policies are specially designed to cover a wide range of risks and cover can be tailored to suit your individual requirements.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We have over 25 years experience offering specialist insurance for contractors, consultants, self-employed professionals, freelancers, charities and community groups. Our policies are specially designed to cover a wide range of risks and cover can be tailored to suit your individual requirements.