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Markel Direct Reviews

http://www.markeluk.com

EXCEPTIONAL

Service

4.7

522

619

ratings over the past year

Displaying all 3,871 reviews

Trusted Customer

11 years ago

The customer service is brilliant. I have now taken my insurance to cover my property…

The customer service is brilliant. I have now taken my insurance to cover my property too. Thank you.

Trusted Customer

11 years ago

I like simplicity of service.

Trusted Customer

11 years ago

Only a fleeting transaction but it was handled efficiently.

Trusted Customer

11 years ago

Confused by all the paperwork involved in setting up a simple direct debit. Cancelled this…

Confused by all the paperwork involved in setting up a simple direct debit. Cancelled this and paid directly by debit card and have had three emails since, telling me that we no longer have an...

Markel Direct

11 years ago

Good afternoon, Steve from Markel Direct here. Firstly, thanks for your feedback. To clarify the situation, I can confirm your policy is definitely in force. I'm sorry if you felt the emails weren't clear. These would have come from Premium Credit Limited confirming your direct debit agreement had been cancelled and no payments have been taken. I understand you have spoken to my colleague Nikki and have paid the premium in full, so I trust this has resolved matters and apologise for the confusion. If you would like to get in touch, please don't hesitate to contact me on 0845 688 2500. Kind regards Steve

Trusted Customer

11 years ago

As at the moment I have no issues with them still enjoying their services

Trusted Customer

11 years ago

The product seems competitively priced and fit for purpose. The website however, was a little…

The product seems competitively priced and fit for purpose. The website however, was a little frustrating and it took a few attempts to procure the policy

Trusted Customer

11 years ago

Everything on the web site was logical and straightforward to use

Trusted Customer

11 years ago

Very helpful when I phoned. All my questions answered by a friendly voice on the…

Very helpful when I phoned. All my questions answered by a friendly voice on the other side of the phone. I have moved my insurance over to Markel and have saved myself over £200.00 this year!

Trusted Customer

11 years ago