Generally they are always good and helpful when I need to speak to them about cover details.
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Trusted Customer
Feefo Verified
2 months ago
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MH
Mrs Hynes
Feefo Verified
2 months ago
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MM
Mrs Metcalfe
Feefo Verified
GBR
2 months ago
What Mrs Metcalfe said about Markel Direct:
Short, sweet and no hassle.
The gentleman I spoke to was very helpful and patient. Put me at my ease and, ran me through the procedure with great proficiency.
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MW
Mrs Williams
Feefo Verified
GBR
2 months ago
What Mrs Williams said about Markel Direct:
Assured competence always available
Always professional and helpful Efficient knowledgeable I have no hesitation in continuing with their expertise
Thank you
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MD
Mr Durham
Feefo Verified
2 months ago
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Trusted Customer
Feefo Verified
2 months ago
I have not had cause to claim on their service.
They have not implemented the correct wording on my policy even though I have contacted them several times about it.
Ariana Greenwood
Markel Direct
1 month ago
Hi there,
Thank you for your feedback and for bringing this to our attention.
I’m sorry to hear about the issue with your policy wording and for any frustration this may have caused. My colleague Thomas tried to contact you on 18/06/2026 and has also sent a follow-up email to ensure this gets looked into properly and resolved as quickly as possible.
If there is anything else we can help with, please do not hesitate to get in touch with us on 0800 640 6600.
Best wishes,
Ariana
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2 months ago
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TW
TW
Feefo Verified
GBR
2 months ago
What TW said about Markel Direct:
Great service, really helpful advisor when I need advice. Been with them years.
We have over 25 years experience offering specialist insurance for contractors, consultants, self-employed professionals, freelancers, charities and community groups. Our policies are specially designed to cover a wide range of risks and cover can be tailored to suit your individual requirements.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We have over 25 years experience offering specialist insurance for contractors, consultants, self-employed professionals, freelancers, charities and community groups. Our policies are specially designed to cover a wide range of risks and cover can be tailored to suit your individual requirements.