How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Markel Direct Reviews

http://www.markeluk.com

EXCEPTIONAL

Service

4.8

/5

5

4

3

2

1

715

95

15

5

18

848

ratings over the past year

Displaying all 4,148 reviews

Trusted Customer

Feefo Verified

1 month ago

Incorrect Christian name on policy.

Initially thought “what a great deal” but when I opened the email to view my policy the agent had put in a totally different Christian name. I did find that the first agent kept speaking very...

0

MN

Mr Nagra

Feefo Verified

GBR

1 month ago

What Mr Nagra said about Markel Direct:

Very easy to use and straightforward

0

Trusted Customer

Feefo Verified

1 month ago

Helpful without being pushy.

Staff very helpful on the phone did not hassle when I could not set the insurance up straight away which is a real positive. They sent details and i set it up 3 weeks later.

0

MD

Mr Deyap

Feefo Verified

GBR

1 month ago

What Mr Deyap said about Markel Direct:

with Markel, public liability Assurance is good for community group.

We were very happy because it was very easy for us to purchased the assurance. We love the price as it feet into our budget.

0

Trusted Customer

Feefo Verified

1 month ago

Fast and efficient.

Easy to use website and a very fast quote.

0

Trusted Customer

Feefo Verified

1 month ago

what i wanted good rates

0

MH

Mr Holt

Feefo Verified

GBR

1 month ago

What Mr Holt said about Markel Direct:

I am not sure im insured they took my money but I don't know if my cover is in place

Ariana Greenwood

Markel Direct

27 days ago

Hi Mr Holt, Thank you for taking the time to leave a review. I sincerely apologise for your experience and any confusion regarding your policy. I understand we have since been in touch with you. Thank you for your patience and valued custom. If there is anything else we can assist you with, please don’t hesitate to get in touch on 0800 640 6600. Best wishes, Ariana

0

Trusted Customer

Feefo Verified

1 month ago

0

MF

Mr Fox

Feefo Verified

GBR

1 month ago

What Mr Fox said about Markel Direct:

Very helpful, quick and prompt sending out paperwork and details. Also very competitive in their pricing

0

MB

Mrs Barsukova

Feefo Verified

GBR

1 month ago

What Mrs Barsukova said about Markel Direct:

I’d recommend them.

Excellent service. A personalised approach. They took our company’s needs and our philosophy into account. I’d like to say a special thank you for that. Quick and convenient. I’d recommend them.

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo