Macs Adventure is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
2 years ago
Fantastic trip!
Can’t fault the service received. We thoroughly enjoyed the walk and never got lost once
Amara
Macs Adventure
2 years ago
Thank you so much for your feedback! We are thrilled to hear that you had a great experience and enjoyed the walk. It's wonderful to know that everything went smoothly and that you never got lost.
We'd love to help you plan your next adventure!
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Trusted Customer
Feefo Verified
2 years ago
Great Hiking Itinerary & Tools; Disappointing Accommodations
We had a great time in the Lake District, hiking for 9 days along the trails that Macs highlighted. Trails were good, the App made it easy to stay on track and the sights and towns along the way...
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Amara
Macs Adventure
2 years ago
Thank you for sharing your experience with us! We’re thrilled to hear that you had a great time hiking in the Lake District and that the trails and app helped you stay on track. It’s wonderful to know that the weather was on your side and that you enjoyed the sights and towns along the way.
We appreciate your feedback regarding the inns provided. We understand how important accommodations are to the overall experience, and we’re sorry to hear that they didn’t meet your expectations. Your comments will help us refine our selection process to better align with our customers' preferences.
Thank you for your feedback and for choosing Macs Adventure!
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JB
Jennifer Baker
Feefo Verified
Kingscliff
2 years ago
What Jennifer Baker said about Macs Adventure:
Better to organise it yourself
Not much care taken in choosing our accommodation. Two nights were booked in a noisy pub that had music playing until after 1am. Another night we were booked into accommodation in a village that had...
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Amara
Macs Adventure
2 years ago
Thank you for taking the time to share your feedback. We're sorry to hear that some aspects of your trip didn’t meet your expectations. We strive to select accommodations that enhance our travelers' experiences, so it’s disappointing to learn about the noise and dining issues you encountered. We apologize for the inconvenience and frustration this caused.
As a self-guided travel company, we aim to provide the framework for an incredible journey, but certain aspects—like finding local dining options and planning around village amenities—are part of the adventure. We do our best to provide comprehensive information, but some local logistics might require on-the-ground decisions. We appreciate your suggestion about including more details in our trip notes, and we'll certainly look into enhancing that for future travelers.
Your comments are valuable, and we're committed to improving the experience for everyone. We hope that despite these challenges, you were able to enjoy the beauty of your journey.
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Trusted Customer
Feefo Verified
2 years ago
Spectacular Via Alpina trip
Very professional, comprehensive information about the holiday. Hotels and luggage transfers worked well. Very satisfied with service from Macs.
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Trusted Customer
Feefo Verified
2 years ago
Apart from poor service and being extremely expensive, we enjoyed the trip.
I heard about Macs Adventures through a friend and was very interested in doing the Mont Blanc Classic Walk. Once I received a quote, the girl who helped me kept on pressing me to make a decision...
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Amara
Macs Adventure
2 years ago
Thank you for sharing your detailed feedback. We are glad to hear that you enjoyed the Mont Blanc hikes and the beautiful scenery. However, we're sorry to learn that your experience with our service didn’t fully meet your expectations.
We appreciate your comments about the booking process and communication, and we apologize for any pressure or delays you felt. We are committed to making improvements and will use your feedback to better our service.
Regarding pricing, our reservation team coordinates with various accommodations to secure and reserve accommodations well in advance, ensuring all special requests are communicated effectively. We also arrange door-to-door luggage transfers, audit our routes with a dedicated health and safety team, provide a customized app and information packs, and offer 24-hour on-trip telephone support.
Thank you for choosing our services. Despite the challenges, we are pleased that you were able to enjoy the stunning hikes and beauty of Mont Blanc.
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Trusted Customer
Feefo Verified
2 years ago
Great experience.
Fantastic. Never had any doubt about or itinerary or directions. All was very smooth and it was a great trip.
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Trusted Customer
Feefo Verified
2 years ago
Seamless, worry free travel
Macs and their team was wonderful in the booking process and easy to get a hold of. Even when a team member moved on, she sent me the direct contact information to my new contact with Macs. The...
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Amara
Macs Adventure
2 years ago
Thank you so much for your feedback! We’re thrilled to hear that you had a positive experience with our booking process and that our team was easy to reach throughout. It’s great to know that even during transitions, you felt well taken care of.
We’re delighted that the organization of your trip was seamless and that you enjoyed your experience with us. Your recommendation means a lot, and we’re excited to hear that you’re likely to choose Macs Adventure again in the future.
We look forward to helping you plan your next adventure!
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Trusted Customer
Feefo Verified
2 years ago
Great service; useful app, very informative.
Macs kept us very well informed at every stage of our trip and were very. helpful at the time of the walk (on a day we got lost!).
Amara
Macs Adventure
2 years ago
Thank you for your feedback! We’re glad to hear that you felt well-informed throughout your trip and that our team was able to assist you when needed, especially on the day you got lost.
Your experience is important to us, and we’re pleased that we could help you navigate through any challenges.
We look forward to assisting you with your next adventure!
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JR
Jose Rossi
Feefo Verified
London
2 years ago
What Jose Rossi said about Macs Adventure:
Great and practical
Excellent service, choice of hotels and directions of the trip.
Only issue was the arrangemet for the taxis to pick us up at the end of the day. Some of them were not precise about the picking up...
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Amara
Macs Adventure
2 years ago
Thank you for your kind words about our service, hotel choices, and trip directions. We’re glad to hear that you had a positive experience overall.
We’re sorry to hear that the taxi pick-up arrangements weren’t always precise. We appreciate you bringing this to our attention, and we’ll work on improving the clarity of the pick-up points to ensure smoother transitions in the future.
We’re pleased that our on trip line was able to assist you in resolving any small issues along the way. Your feedback is invaluable in helping us continue to enhance our services.
We look forward to helping you plan your next adventure!
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SD
Susanna Dawson
Feefo Verified
Northumberland
2 years ago
What Susanna Dawson said about Macs Adventure:
Walking Northumberland coast
From booking to enjoying the holiday Macs Adventures was great. We got all the information we needed, our accommodation was sorted and transfer of luggage worked well. The app is great - keeping us...
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Amara
Macs Adventure
2 years ago
Thank you for sharing your experience with us! We’re delighted to hear that everything from booking to enjoying your holiday went smoothly. It’s wonderful to know that the accommodations, luggage transfers, and our app all met your expectations.
We’re thrilled that you’ve chosen Macs Adventure before and that you plan to book with us again. We look forward to helping you plan your next adventure!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.