Macs Adventure is no longer an active Feefo customer
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Trusted Customer
Feefo Verified
2 years ago
Couldn't have gone smoother!
We had a wonderful experience booking our West Highland Way adventure with Macs. They made wonderful choices for our accommodations, all of their communication was clear, and all of the logistics for...
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Amara
Macs Adventure
2 years ago
Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful experience booking your West Highland Way adventure with Macs. It’s fantastic to know that the accommodations, communication, and logistics all met your expectations.
We look forward to helping you plan your future adventures and continuing to provide excellent service!
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Trusted Customer
Feefo Verified
2 years ago
TMB Aug-Sept 2024
Macs’ pre trip support and the Macs app worked well for us on the TMB. We had a few non critical issues with the route on 2 days, and was able to report them back to Macs through their app. We had no...
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Amara
Macs Adventure
2 years ago
Thank you for your feedback! We’re delighted to hear that the pre-trip support and Macs app were helpful during your Tour du Mont Blanc adventure. It’s great to know that you were able to report and resolve the minor route issues through the app and that all your bookings went smoothly.
We look forward to assisting you with your future adventures!
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ROBERT BROWN
Feefo Verified
2 years ago
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Trusted Customer
Feefo Verified
2 years ago
Kept me updated regularly and provided useful advice
Amara
Macs Adventure
2 years ago
Thank you for your feedback! We're glad to hear that you found our updates and advice helpful throughout your experience.
We’re here to help with your future adventures!
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Trusted Customer
Feefo Verified
2 years ago
One thumb up
I recommend Macs with reservations. This was the second time I used Macs; the first was a great experience, but this one was not as good. The principal issue is that the tour was misleadingly...
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Amara
Macs Adventure
2 years ago
Thank you for sharing your detailed feedback with us. We are truly sorry to hear about the issues you encountered during your recent tour. We take your comments seriously, especially regarding the outdated route information and the challenges you faced with finding alternative routes.
We understand how frustrating it can be when expectations set by our website don’t match the actual experience. It’s also concerning to hear that our responses to your inquiries weren’t as timely or helpful as they should have been. We’re actively reviewing our processes to address these issues and improve our responsiveness.
On a positive note, We are glad to hear that you were pleased with the accommodation and found our app helpful. Your feedback about the route details and customer service will be used to refine our offerings and ensure a better experience in the future.
Thank you again for bringing this to our attention.
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Trusted Customer
Feefo Verified
2 years ago
A bargain for all the excellent services provided.
The luggage transfer was flawless. Every accommodation was clean and comfortable. The hosts were great, kind, and helpful. The Macs Adventure app was useful especially in the few places where the...
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Amara
Macs Adventure
2 years ago
Thank you for your feedback on your recent hiking trip with us. We’re delighted to hear that the luggage transfer was flawless and that you found the accommodations clean, comfortable, and well-hosted. It’s great to know that our app was helpful in navigating the less clearly marked trails.
We understand your concern about feeling rushed on the most strenuous day. We strive to create itineraries that balance the hike with opportunities to explore and enjoy the sights, and we regret that this aspect of your experience was affected. Your feedback is valuable, and we’ll consider this as we work to refine our itineraries and scheduling to better accommodate such interests.
Thank you for sharing your thoughts.
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Patricia Schaefer
Feefo Verified
Santa Rosa CA
2 years ago
What Patricia Schaefer said about Macs Adventure:
Very happy with Macs
We have gone on 5 Macs adventures and loved every one. lodgings were almost always excellent, the GPS app is excellent and luggage transfer and transport connections were great.
Amara
Macs Adventure
2 years ago
Thank you so much for your feedback! We’re thrilled to hear that you’ve enjoyed each of your five Macs Adventures. It’s great to know that the lodgings met your expectations and that you found our GPS app, luggage transfer, and transport connections to be excellent.
Your satisfaction is our top priority, and it’s gratifying to hear that our services contributed to your enjoyable experiences.
We look forward to helping you with future adventures!
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Michael Rolfe
Feefo Verified
Salt Lake City, Utah
2 years ago
What Michael Rolfe said about Macs Adventure:
Camino stages 1 and 2
I walked the first two stages of the Camino, from St Jean Pied de Port to Burgos. The daily walks were well planned, not too strenuous with plenty of discovery time. I was usually at the day’s...
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Rita Mee
Feefo Verified
Washington, USA
2 years ago
What Rita Mee said about Macs Adventure:
Beautiful Yorkshire
The lodgings were very nice and not to far off the selected trails. Our luggage was always waiting for us when we arrived at the next location. The country side in Yorkshire was absolutely stunning.
Amara
Macs Adventure
2 years ago
Thank you so much for sharing your experience! It sounds like you both had a wonderful time in Yorkshire. We're glad to hear that the lodgings were conveniently located near the trails, making the journey more enjoyable and that the luggage transfers went smoothly. There's nothing like arriving at your next stop to find your bags ready and waiting. Yorkshire’s countryside is truly breathtaking, and it’s great to know you had the chance to fully enjoy those stunning views. Thank you for choosing Macs Adventure!
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Trusted Customer
Feefo Verified
2 years ago
Good service from reputable tour company for TMB Hike
good service from Macs Adventure. Being in a different time zone was challenging at times making adjustments on our trip, but it all worked out in the end. one of the answers from the team about...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.