Thank you very much for travelling with us and for sharing your feedback. We truly appreciate you taking the time to let us know about your experience.
We understand your concern regarding the day of travel to Abu Simbel and the absence of an alternative activity for guests who chose not to take part in the optional excursion. We also appreciate your comments about the additional cost involved. Your feedback is valuable and will be shared with our Product and Operations teams as we continuously review our itineraries and optional experiences to ensure they offer both value and choice for our guests.
Thank you once again for travelling with us. We are grateful for your comments and hope that despite this aspect, you were able to enjoy your journey and take home many memorable experiences.
Date of purchase: 10/18/2025
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Trusted Customer
Feefo Verified
11 months ago
Group too large. 18 should be maximum for Luxury holiday.
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Kim Devereux
Luxury Gold
11 months ago
We appreciate you taking the time to share your thoughts and hope you enjoyed your Majestic Japan tour.
The travel director was excellent. The safari portion of the tour was the highlight
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Kim Devereux
Luxury Gold
11 months ago
Thank you for travelling with us and for sharing your feedback on your recent journey. We are delighted to hear that you enjoyed the safari portion of the trip and that the Travel Concierge made a positive impact on your experience, particularly in organising the days in Cape Town to accommodate the weather. It is wonderful to hear that the accommodations and the safari itself were highlights of your journey.
We are, however, sorry to learn that the Victoria Falls portion of the trip did not meet your expectations. We appreciate your comments regarding the time spent in Johannesburg and the level of service provided in Victoria Falls, and we will share this feedback with our local team for review. Your observations are valuable as we continue to strive for consistency and high standards across all destinations.
Thank you once again for choosing to travel with us. We hope that the many positive experiences you had in South Africa will remain with you and that we may welcome you on another Luxury Gold journey in the future.
Everybody associated with Luxury Gold was very responsive and helpful
Product reviews
Kim Devereux
Luxury Gold
11 months ago
Thank you for sharing your experience. It's wonderful to hear that you had a great time on your tour, and that you enjoyed the company of your fellow travellers. We appreciate you highlighting the Travel Concierge's excellent work. We glad to know that, overall, the arrangements met your expectations. Your feedback regarding the timing in Rapallo and the first evening in Florence is valuable and will be sure to pass it on.
Date of purchase: 10/05/2025
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Rebecca Bellospirito
Feefo Verified
USA
11 months ago
What Rebecca Bellospirito said about Luxury Gold:
I left my comments earlier, but the service was outstanding!
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Kim Devereux
Luxury Gold
11 months ago
That sounds like a wonderful experience. It's fantastic to hear that you enjoyed your trip and that the group size was just right for you. We are pleased to know that your Travel Concierge was knowledgeable and helpful, ensuring everyone felt looked after. It's also great to hear that you had such a positive experience with the hotels, food, and the extra touches arranged through AAA. Thank you for sharing your feedback and the lovely details of your trip.
Everything is taken care of for you, so if you want to
Treat yourself, this is the way to go! We had no issues, and *Personal information removed by Feefo* was
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Kim Devereux
Luxury Gold
11 months ago
Thank you for your feedback. We are delighted to hear that you enjoyed your trip with Luxury Gold. We are thrilled that the on The Road Team helped to make your adventure so enriching and enjoyable.
Luxury Gold's service was first notch from the home pickup to airport pickup back home service.
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Kim Devereux
Luxury Gold
11 months ago
Thank you for sharing your positive experience with the Ultimate Italy itinerary. It is wonderful to know that you appreciated the blend of planned excursions and opportunities for independent exploration, and that you found the Travel Concierge knowledgeable and attentive.
Fast paced and filled with more history than you can remember. Be ready to walk and be completely amazed at all you will see and hear. There’s a good balance of tours, shopping, and dining. All...
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Kim Devereux
Luxury Gold
11 months ago
Thank you for sharing your experience. It sounds like you had a wonderful time on the Ultimate Italy tour, and we are pleased to hear that you found the tour well-organised and enjoyable. We are especially glad that the Travel Concierge enhanced your experience with her knowledge and friendliness. Your feedback regarding name tags is greatly appreciated, and I will be sure to pass your suggestion on.
Date of purchase: 10/12/2025
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Rolf Hunt
Feefo Verified
USA
11 months ago
What Rolf Hunt said about Luxury Gold:
Excellent
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Kim Devereux
Luxury Gold
11 months ago
Thank you for your wonderful feedback. It's fantastic to hear that you had such a positive experience with the Travel Concierge and that you enjoyed the sightseeing choices and hotels. We appreciate you taking the time to share your thoughts.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.