Everything was great about the trip EXCEPT for one thing. The prepaid gratuities.
We found out on the trip that it did not take care of local guides. With the considerable amount that we paid it...
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Dale
Luxury Gold
8 years ago
Our guests can enjoy the possibility of prepaying their gratuities to our dedicated team. These include all services except those by our Driver and Concierge. However, all gratuities remain voluntary, and any appreciation may be extended at the end of the tour. Nevertheless, we have forwarded your thoughts to our Operations department for their review. That said, we are very pleased that you had a great time with Insight Vacations in Peru, and hope that you will join us to explore many more destinations in the future.
Product reviews
Date of purchase: 09/08/2017
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Trusted Customer
Feefo Verified
8 years ago
I expected more from a Luxury Gold level. An effort should be make to make this level "extra" with better lunch stop facilities in small towns along the way rather than "gas station and cafeteria...
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Dale
Luxury Gold
8 years ago
We are very pleased to learn that you enjoyed the Itinerary for the Spain and Portugal in Style tour. However, we are concerned that the Lunch Stops and wine tasting experience at L'AND Vineyards did not meet your expectations. Therefore, we have passed on your concerns to our Quality Control team for their review. Nonetheless, we are happy that so many moments stood out as highlights from your time on the luxury gold tour, and we hope to welcome you back to explore in style with us again, in the future.
Product reviews
Date of purchase: 09/08/2017
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Sheldon Kay
Feefo Verified
8 years ago
What Sheldon Kay said about Luxury Gold:
Purchased tour through AAA. The travel agent was sometimes difficult to get hold of and did not promptly return my phone calls
Dale
Luxury Gold
8 years ago
We truly regret to read that you encountered complications communicating with your Travel Agent; however, we hope that all of your concerns were eventually addressed. Nonetheless, we are delighted that you have taken many memorable highlights away from your experience in Central Europe, and we would like to thank you for taking the time to write to us with your feedback.
Product reviews
Date of purchase: 09/05/2017
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Trusted Customer
Feefo Verified
8 years ago
The itinerary from Barcelona to Madrid, including Portugal was very good compared to Madrid to Madrid of other tour companies. Yes, I would recommend it.
Product reviews
Date of purchase: 09/08/2017
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Trusted Customer
Feefo Verified
8 years ago
The entire trip was very well organized and planned. Food outstanding as well as accommodations. Coach was always clean and so roomy. We enjoyed the free time. Thanks so much.
Meghan
Luxury Gold
8 years ago
Meticulous care is taken in crafting our tours, and we're thrilled to learn that you appreciated the thoughtfulness that was put into providing an exceptional experience for you in Spain and Portugal. We are very grateful that you've taken the time to share your thoughts with us, and we hope you returned home with some incredible stories to share of your journey.
Excellent tour ****** and driver. Excellent hotels.
Date of purchase: 08/25/2017
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Gail Walker
Feefo Verified
8 years ago
What Gail Walker said about Luxury Gold:
Our tour guide Fillipo and driver Joel were brilliant and really made the holiday brilliant
Meghan
Luxury Gold
8 years ago
At Luxury Gold, we aim to have well-balanced itineraries, and it delights us to learn that we were able to assist you in taking in many sights, and you were able to enjoy some more private moments as well. It further makes us happy to read that the personal touches added by Fillipo and Joel helped to enhance your journey, and we hope you carried home lovely memories of your time away.
It pleases us to read that you had a great time on the Trans Canadian Grandeur tour. Yet, it does sadden us to learn that you were unable to explore Toronto due to delays. Nevertheless, we sincerely hope that you have taken many wonderful memories away from your Luxury Gold experience.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.