When I phoned your office to get some travel advice I was told to "google it". I was also left on hold for as long as 20 minutes to get
Vital flight information and my agent had the same experience .
Dale Anderson
Luxury Gold
8 years ago
Our Reservations Department strive to assist our guests as best as possible; however, should they not be able to provide some information may seek an alternative solution. Yet, we regret to learn about the wait time for your flight details and that you were unsatisfied with the provided service on this occasion. Therefore, we will be looking into your concerns to ensure a better experience going forward. That said; we are delighted that you enjoyed taking in all of the sights included into this itinerary and we hope that you will join us to discover more remarkable destinations in the future.
Excellent and yes I would travel with insight again and also recommend such trips to others.
Dale Anderson
Luxury Gold
8 years ago
The Luxurious Hawaiian Escape trip takes our guests to some of the most beautiful locations across the archipelago and so we are delighted to learn that you had fantastic time exploring all of the islands. That said, we would like to invite you to take in more stunning destinations with us in the future and travel in class and comfort once again.
Product reviews
Date of purchase: 11/12/2017
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Lilawati Kamala Siewsankar
Feefo Verified
Toronto
8 years ago
What Lilawati Kamala Siewsankar said about Luxury Gold:
The tour director was great He was very helpful &gave detailed description of everything Welcome dinner -ok Day 3 good Dy4 visit to see coconutprocessing - poor Day 5&6 -ok Day7 good Days8&9good ...
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Dale Anderson
Luxury Gold
8 years ago
We regret to learn that there were some aspects of the trip that did not meet your expectations; however, we are committed to making our experiences even better. Therefore, we would like to thank you for taking the time to write to us with your feedback which we can use to make any necessary improvements to the itinerary. Nevertheless, we are delighted that you were impressed with the performance of the Travel Director throughout your journey and we hope that you have taken many memorable moments away from your time in Vietnam.
We found the trip exceptionally worthwhile with the exception of the last meal. I can not remember the name of it. It was supposed to be very up market however the pork on our table was raw and 5...
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Dale Anderson
Luxury Gold
8 years ago
While we are delighted to learn that you had a great time travelling with Insight Vacations; yet, we are saddened to read about your experience with one of the meals. Thank you for bringing this matter to our attention as we will be contacting the restaurant to ensure that this is not a concern on our future trips. As well, we are very pleased that the pace of the itinerary was to your liking and we hope that you will join us again soon for another adventure.
Yes we would consider Luxury Gold again. The company is very professional and easy to deal with
Dale Anderson
Luxury Gold
8 years ago
A lot of careful preparation goes into helping ensure a seamless journey for our guests and that is why it pleases us to read that you were impressed with the organisation of the trip. As well, we are delighted that your Travel Director helped to enhance your time in India and we have happily passed on your suggestion of how to enrich our guests experience further. Nonetheless, thank your for travelling with Luxury Gold and we hope to share another adventure soon.
Product reviews
Date of purchase: 11/11/2017
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Audrey Godkin
Feefo Verified
8 years ago
What Audrey Godkin said about Luxury Gold:
Our tour leader and his guides were always polite, open to questions and ready to solve problems
Dale Anderson
Luxury Gold
8 years ago
Our team are always there to offer there assistance and help ensure a seamless traveling experience. Therefore it pleases us to learn that you were happy with the service throughout your journey. Furthermore, we would like to thank you for your recommendation of how to improve the itinerary and we hope to welcome you back to explore with us again soon.
Our guide was excellent. He knew the history of all the sites we saw. Hotels were very special. I had an ankle problem and our guide stopped to get me some tape form the drug store and I though he...
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Dale Anderson
Luxury Gold
8 years ago
Our passionate team love nothing more than sharing their knowledge about the exciting locations that our trips explore and helping to ensure that each guest has a smooth journey from start to finish. Therefore, we are delighted to learn that you were impressed with the dedication of your Travel Director. Furthermore, thank you for your recommendation about the time spent in Jaipur and we hope that you have taken many remarkable experiences away from your time in India.
Product reviews
Date of purchase: 11/20/2017
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Tanya Lamond
Feefo Verified
8 years ago
What Tanya Lamond said about Luxury Gold:
I have taken two trips with Insight and both have been excellent. Devender, our Tour Director, is very knowledgeable, has a sense of humour and patient with the group. The bus drivers were also...
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Dale Anderson
Luxury Gold
8 years ago
Your feedback is fundamental to helping us make important changes and improvements to our itineraries and therefore we would like to thank you for writing to us with your suggestions. All of which have been passed on to our Operations and Quality Control teams for their respective consideration and review. Nonetheless, we are delighted to read that you had an excellent time with Insight Vacations once again and we hope to travel together for a 3rd time.
In the hotels, particularly ITC Mughal and Fairmont Hotel in Jaipur, it was 5 star all the way. In particular, Ram in Nepal, was one of the best tour leaders I've ever had on all of my trips around...
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Jillian – Head of Operations
Luxury Gold
8 years ago
Inside of our itineraries we always strive to include a perfect balance of exceptional experiences and time at leisure for our guests’ complete satisfaction. Therefore, we would like to thank you for your feedback which can be used for the betterment of the trip. Nevertheless, we are happy to learn that your stay at the accommodations and the service on your journey stood out as the highlights of your time in India and we hope to welcome you back to explore with us again soon.
Product reviews
Date of purchase: 11/20/2017
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Vincent Taraska
Feefo Verified
8 years ago
What Vincent Taraska said about Luxury Gold:
trip is not what I would call luxury gold-- most hotels were not luxury in any way and large price charged for that with almost no dinners included is way overpriced in my opinion
Susana - Director of Contracting Services
Luxury Gold
8 years ago
At Insight Vacations, we carefully select from the best accommodations in the region to complement our guests itinerary and therefore, we are sorry to read that the hotels on the trip did not live up to your expectations. Similarly, with the experiences incorporated into the itinerary; each are carefully crafted with our guests satisfaction in mind. Nevertheless, we would like to thank you for writing to us with your thoughts and we will be looking further into the points that you have raised to help make our journeys even more enjoyable. Nevertheless, we hope that you have taken some memorable highlights away from your time in India and to travel with you to more remarkable destinations in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
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Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.