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Luxury Gold Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 3,945 reviews

Anne Bound

Feefo Verified

TAURANGA

8 years ago

What Anne Bound said about Luxury Gold:

COULD HAVE BEEN BETTER

THE TOUR LEADER SPOKE ENGLISH BUT SHE SPOKE IT VERY FAST AND EVEN AT THE END SOME OF US STILL STRUGGLED TO COMPREHEND. THE TOUR LEADER ALSO GAVE US TOO MUCH INFORMATION AT ONCE, WE ONLY NEEDED THE...

Dale

Luxury Gold

8 years ago

Thank you for reaching out to us with your feedback, yet, we are sorry to learn that our Travelling Concierge did not live up to the high standards that you had expected us. However, we would like to inform you that we have passed your comments onto our Operations Team who will discuss these concerns and ensure that these issues do not affect our future departures. Albeit, we truly hope to have another chance to demonstrate what a great team we actually have in place. We also want to thank you for bringing to our attention the aspects of the trip that you felt could be improved upon, as our guests’ comfort is one of our utmost concerns. Furthermore, we are delighted that you have left your time in Japan with so many incredible highlights and we hope to have the pleasure of accompanying you to more remarkable destinations.

Product reviews

Date of purchase: 04/15/2018

Timothy Steenson

Feefo Verified

8 years ago

What Timothy Steenson said about Luxury Gold:

My wife and I had an experience that is unmatched - wonderful trip We would do it again. Highly recommended - staff was the best

Dale Anderson

Luxury Gold

8 years ago

We are delighted that you had an unequalled experience on the Elegance of the Nile trip as this exactly the type feedback that we hope to receive from our travellers. Should you wish to take this itinerary again or another of our exciting journeys, our Insight Experts would be more than happy to assist you.

Product reviews

Date of purchase: 04/14/2018

Trusted Customer

Feefo Verified

8 years ago

Amazingly beautiful Japan - courteous, friendly and efficient!

Kept us updated. Door to door transfers efficient. Concierge polite, personable, helpful and maintained her dignity despite some hiccups on this, the first trip in Japan. She was knowledgeable and we...

Product reviews

Date of purchase: 04/15/2018

David Morrish

Feefo Verified

Adelaide South Australia,

8 years ago

What David Morrish said about Luxury Gold:

The tour guide Heromi had a big job and did an excellent job with having to translate and know all the history as well as making sure we were all accounted for. Nothing was too much trouble but you...

Product reviews

Date of purchase: 04/15/2018

Jacqueline Charlton

Feefo Verified

Toowoomba

8 years ago

What Jacqueline Charlton said about Luxury Gold:

The tour / accommodation was excellent. But there was no Wi Fi on the bus. Some of the excursions could do a rethink.

Product reviews

Date of purchase: 04/15/2018

Lawrence Ratz

Feefo Verified

8 years ago

What Lawrence Ratz said about Luxury Gold:

Luxury Gold a Luxurious Experience

My overall impression of the tour was excellent.

Product reviews

Date of purchase: 04/07/2018

Trusted Customer

Feefo Verified

8 years ago

great

Date of purchase: 04/15/2018

Julie Saunders

Feefo Verified

8 years ago

What Julie Saunders said about Luxury Gold:

Our guides, Hiromi and Danielle, were always eager to please and did whatever was asked of them.

Product reviews

Date of purchase: 04/15/2018

Trusted Customer

Feefo Verified

8 years ago

I have recommended Luxury Gold to my friends already. I found accommodation & travel experiences to be top quality. My consierge Hiromi was delightful & went out of her way to be helpful.

Product reviews

Date of purchase: 04/15/2018

Jonathan Fishman

Feefo Verified

Los Angeles

8 years ago

What Jonathan Fishman said about Luxury Gold:

Great experience with Luxury Gold with room for improvement.

It was the first time Luxury Gold did Japan and my first experience with Luxury Gold. The itinerary was fantastic as well as all the 5 star hotels. I would have liked a better communicator in our...

Product reviews

Date of purchase: 04/15/2018

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Luxury Gold Reviews

Majestic JapanMore reviews of this product (83)View product websiteTHE ITINERARY WAS GOOD AS IT GAVE YOU AN OVERVIEW OF JAPAN FROM SOUTH TO NORTH. THE AREA I THOUGHT NEEDED ATTENTION WAS LATE STARTS 9AM TO 9.30AM AND THEN LATE IN GETTING TO THE HOTEL. I KNOW WE...Read more

Elegance of the NileMore reviews of this product (33)View product websiteItinerary was a good mix of sites things to do and down time

Majestic JapanMore reviews of this product (83)View product websitePlenty of variety. Beautiful scenery. Great food. Excellent hotels. Efficient transport. Saw all the major tourist sites in all the major cities plus travelled further north to HIROSAKI and Oirase...Read more

Majestic JapanMore reviews of this product (83)View product websiteSee above we saw lots of Japan not just the big Cities maybe review some of the big days with travelling out and back like down to Hiroshima and back also, some recommendations about where to eat...Read more

Majestic JapanMore reviews of this product (83)View product websiteNo Wi Fi on bus. Thought the river cruise in Osaka was ok, better it we went to the castle. 1.5hrs at the Hiroshima museum was too long, 1hr would be plenty. The castle in Sendai, which we had to...Read more

Spectacular South Africa with Victoria FallsMore reviews of this product (12)View product websiteOverall the tour was a five star experience with one exception. The tow dinners in Victoria Falls were advertised as including drinks. This was not the case and we were placed in a very...Read more

Majestic JapanMore reviews of this product (83)View product websiteOur visit to Oraise Gorge was too short. We arrived after 8pm and left at 9am the next day. Everyone was starting to feel tired as this was towards the end of the trip and another night at the resort...Read more

Majestic JapanMore reviews of this product (83)View product websiteI think the itinerary could do with a little tweaking. The trip to the Oirase Gorge took a long time & we were only there for a very short time. Maybe a little less time in the Osaka area would have...Read more

Majestic JapanMore reviews of this product (83)View product websiteWe saw all of Japan in a short time, from North to South. Amazing!

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