Luxury Gold Reviews

The Majestic Japan itinerary has been created to help our guests explore some of japans cutting-edge cities and remarkable landscapes, as well as other historic locations in a snapshot of time. Nonetheless, while this trip does cover a lot of ground, we always endeavour to provide our guests with a comfortable experience while taking in many of the country's great sites. That said, we certainly regret to read that the pace of the itinerary and some of the included activities weren't as you had imagined and that is why your reflections are now with our Operations team for their consideration. Even so, we will seek to make any necessary changes with the use of your feedback and we hope to provide you with a Luxury Gold experience in the future that truly surpasses your expectations.

Our commitment to providing a smooth running journey and ensuring our guests’ comfort is unwavering, which is why we were extremely saddened to learn of your dissatisfaction with the service that you received. Likewise, we regret to learn of any miscommunication between any of the parties involved your booking process. Furthermore, we know that the quality and character of a hotel really helps to make our guests’ trip more satisfying, which is why our Contracting Team endeavour to carefully select hotels that capture the culture of each destination and add something special to your itinerary. Nonetheless, we have forwarded your comments and suggestions to our Quality Control and Operations Team to prevent any similar disappointment from affecting our guests travelling experiences in the future. With that said, we do remain pleased that you were impressed with the sights that the Essence of India took you to explore and we sincerely hope to have the opportunity to provide you with a typical Luxury Gold experience in the future.

The quality and character of our hotels are vitally important which is why we truly regret to learn of your disappointment with those selected for this itinerary. We would like to reassure you that these comments are certainly not in line with those that we usually receive as therefore our Quality Control Team have been notified of your concerns. Nonetheless, while we work to ensure the continuation of our guests’ satisfaction going forward, we sincerely hope that you have taken some memorable experiences away from your time in Hawaii.