Thank you for travelling with Luxury Gold and for taking the time to share such detailed feedback.
We are sorry to read that your experience did not meet your expectations. We understand your disappointment regarding the last minute changes to the Château stay and the Eiffel Tower dining experience, particularly as these were key highlights of your journey. We also regret your concerns about the included dining, the level of itinerary detail provided before and during your trip, the clarity of the sightseeing inclusions and the repeated communications regarding your airport transfers. Your comments highlight several areas where we can improve, and they will be shared with the relevant teams for review.
We are, however, pleased to read that your Travel Concierge remained personable, knowledgeable and supportive throughout the journey, doing their best to deliver a positive experience despite the circumstances. We also appreciate the professionalism of your Coach Driver during your travels.
Thank you again for your honest feedback. While we are sorry that this experience has affected your confidence in travelling with us again, your comments are invaluable as we continue to review and improve the experience we provide to our guests.
Top notch. Lots of room on the bus due to small group of 11
Product reviews
Kim Devereux
Luxury Gold
2 months ago
We are glad you chose Luxury Gold for your trip.
Date of purchase: 06/28/2026
0
Share
DL
Dohn Labiche
Feefo Verified
USA
3 months ago
Product reviews
Uploaded media
View all media (22)
Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Insight Vacations and for taking the time to share your experience.
We were pleased to read that you enjoyed your tour and that the Travel Concierge and Coach Driver provided excellent service throughout your journey. It is also encouraging to know that the boutique hotels, country estates and scenic views made such a positive impression, creating many memorable photo opportunities.
Thank you once again for your kind feedback. We look forward to welcoming you on another Insight Vacations journey in the future.
I recommend charging and additional $100 USD or more, and upgrading the room selections and organized meal selections.
The coach driver and Tour Director were excellent.
Coach needs to be half the...
Read more
Product reviews
Kim Devereux
Luxury Gold
2 months ago
Thank you for travelling with Luxury Gold and for taking the time to share your detailed feedback.
We appreciate your balanced review and were pleased to read that you enjoyed visiting Budapest, Vienna, Eagle's Nest, Munich and Prague, as well as having time to explore independently. It is also encouraging to know that the Travel Concierge and Coach Driver provided excellent service throughout your journey.
We are sorry to read that some aspects of the itinerary and included experiences did not meet your expectations, particularly the hotel rooms, dining options, the Vienna concert and the time allocated in certain destinations. We also appreciate your suggestions regarding the coach size and itinerary, as feedback such as yours is valuable in helping us review and enhance our tours.
Thank you once again for your thoughtful comments. We hope to have the opportunity to welcome you on another journey in the future.
Service was top rate. Tour director went above and beyond to provide what we needed as a group and individuals.
Product reviews
Kim Devereux
Luxury Gold
3 months ago
Thank you for travelling with Luxury Gold and for taking the time to share your feedback.
We are pleased to read that you experienced such a high level of service and enjoyed the opportunity to explore the diverse landscapes and destinations of Scotland. It is also rewarding to know that the accommodation reflected the character and history of the country.
We greatly appreciate your kind comments about the Travel Concierge. It is pleasing to read that their dedication, professionalism and attention to the needs of the group contributed positively to your journey. Your feedback will be shared with them and their management team.
Thank you once again for your thoughtful feedback. We hope to welcome you on another Luxury Gold journey in the future.
The hotels were very nice and the food was good. They were good about meeting my dietary restrictions.
Product reviews
Kim Devereux
Luxury Gold
3 months ago
Thank you for travelling with Luxury Gold and for taking the time to share your feedback.
We are pleased to read that you enjoyed the hotels, the food and that your dietary requirements were well accommodated throughout your journey. It is also great to know that you found the itinerary to be well planned.
We appreciate your suggestion regarding the dress code guidance, as clearer information before departure could help guests pack with greater confidence. Your comments will be shared with the relevant team for consideration.
It is especially rewarding to read that the Travel Concierge provided such attentive service and made your journey so enjoyable, while the Coach Driver ensured a safe and comfortable experience throughout. Your kind words will be shared with them, as we know they will be greatly appreciated.
Thank you once again for your valuable feedback, and we hope to welcome you on another Luxury Gold journey in the future.
Thank you for taking the time to share your feedback after travelling with Luxury Gold.
We are pleased to read that you felt well cared for throughout your journey and that the Travel Concierge contributed so positively to your overall experience. It is especially good to read that the service provided made such a lasting impression and that you would be happy to travel with us again.
We appreciate you travelling with us and hope to welcome you on another Luxury Gold journey in the future.
Service throughout the trip was excellent - hotels - guides - curated experiences - all expertly organised, with attention to detail, by *Personal information removed by Feefo*.
Product reviews
Kim Devereux
Luxury Gold
3 months ago
Thank you for taking the time to share your feedback after travelling with Luxury Gold.
We are pleased to read that the hotels, local guides and curated experiences met your expectations, and that the attention to detail throughout the journey contributed to such an enjoyable experience. It is also good to read that the Travel Concierge played such an important role in making your time in Italy so memorable through their professionalism, care and dedication.
We truly appreciate your kind words and are grateful you chose to travel with us. We hope to welcome you again on another Luxury Gold journey in the future.
The trip was totally luxurious as the name implies. Suitcases were transferred to our rooms, hotel breakfasts provided, every detail handled. The hotels were elegant, functional and beautiful. I...
Read more
Product reviews
Kim Devereux
Luxury Gold
3 months ago
Thank you for taking the time to share your feedback after travelling with Luxury Gold.
We are pleased to read that you found the journey to be seamless and that the attention to detail, elegant hotels and thoughtful touches throughout the trip enhanced your experience. It is also good to read that the Travel Concierge contributed so positively to your journey, and that the local guides brought Italy’s history and landmarks to life in such an engaging way.
We appreciate your comments regarding the itinerary and understand your wish for more time in some of the destinations. Thank you for travelling with us, and we hope to welcome you again for another memorable journey in the future.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.