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Luxo Living Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

4 years ago

Poor communication

Poor service from people who do not care. Poor communication at best. I ordered items online for a pickup. I drove 800km to get there and I talked to an assistant on the phone. She told me the...

Product reviews

Date of purchase: 05/21/2021

0

EM

Emma Mccarrol

4 years ago

What Emma Mccarrol said about Luxo Living:

Nice bed. Not happy with my experience tho.

Finally after waiting 2 months my triple bunk bed has arrived! The second box was lost in transportation and it was such a long process for lux living to resend the second box again. Lack of...

Product reviews

Date of purchase: 04/06/2021

0

SP

Suresh Perera

4 years ago

What Suresh Perera said about Luxo Living:

Don't waste your money and time they are unorganised,unprofessional

Very very poor , took one month to hear from them after my purchase , end up asking for a refund and still waiting for get my money back

Product reviews

Date of purchase: 04/24/2021

0

Trusted Customer

4 years ago

If I could rate Luxo Living zero stars I would. Terrible customer service and follow up. I purchased two side tables in April which I returned within a week complying with all refund conditions...

Product reviews

Date of purchase: 04/10/2021

0

RA

Rajiv Ahuja

4 years ago

What Rajiv Ahuja said about Luxo Living:

Nice furniture in budget

Recommend them and will buy from them again. Just waiting for right sale

Product reviews

Date of purchase: 05/07/2021

0

Trusted Customer

4 years ago

Unexpected find

Super easy website to use and great service personnel if ever there's a query or problem. I have been searching for these bag sealers for ages and never dreamed i would find them here. Thank you Luxo

Product reviews

Date of purchase: 05/09/2021

0

Trusted Customer

5 years ago

Poor customer service and poor accountability

If only I could give zero stars. I ordered two of the same bed and only one was ever dispatched. Two weeks later same story, item waiting for courier to pick up. They have really bad complaints...

Product reviews

Date of purchase: 04/17/2021

0

Trusted Customer

5 years ago

Did not receive the Rug! Took my payment and struggling to get updates!

Still yet to receive this rug. Have been chasing this up everyday for over a week now and no one seems to be able to know where it is. I was sent out a tracking number but the couriers never received...

Support

Luxo Living

5 years ago

Hi Jessica, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. Rest assured we're already working on resolving this issue as quickly as possible.

Trusted Customer

5 years ago

Still yet to revive the Rug-ordered in March!! Now I have an issue with a bed I purchased- came with stains and I had sent multiple pictures and was only offered $34.35 partial refund which will barely cover the cost of the stain Wichita I believe is glue and will not come out!! Replied requesting an exchange or refund and. Surprise surprise have not heard back. I have been sleeping on the couch for over a week now. Do not purchase from here. I have lodged a complaint with ACCC/ and also my credit card as a dispute, hopefully will get some sort of response.

Product reviews

Date of purchase: 03/23/2021

0

JG

Joanne Gibson

5 years ago

What Joanne Gibson said about Luxo Living:

Nothing received. $1000K out of pocket.

Goods not received. Rated lost in transit. Have rung and emailed more than 10 times and keep getting told - oh its being processed or thanks for your patience or we will chase this up. Tried two...

Product reviews

Date of purchase: 04/03/2021

0

KY

Karlee Yeates

Melbourne

5 years ago

What Karlee Yeates said about Luxo Living:

NEVER AGAIN

Delivery of furniture was expensive, chaotic and time consuming. One person sent without any lifting equipment, my pallets were roughly handled. Did not have the option to help assembly of furniture,...

Product reviews

Date of purchase: 04/23/2021

0

Luxo Living Reviews

Aquila Extra Wide Double Upholstered Bed Headboard - PinkMore reviews of this product (3)View product websiteI do not have them yet, still waiting to go pick them up.

Galene 2 Drawer Beside Table - WhiteMore reviews of this product (3)View product websiteChange of price from cart to checkout.

Hazel 120 x 170cm Blue Art Contemporary Floor RugMore reviews of this product (1)View product websiteNo problems whatsoever. Excellent

Riana 160 x 230cm Distressed Faded Design Floor RugMore reviews of this product (1)View product websiteNo problems whatsoever. Excellent

Aquila Extra Wide Double Upholstered Bed Headboard - Pink,Galene 2 Drawer Beside Table - White,Hazel 120 x 170cm Blue Art Contemporary Floor Rug,RianaMore reviews of this product (1)View product websitePoor communication and lack of care.

Nero Natural Pine Triple Bunk Bed - GreyMore reviews of this product (9)View product websiteMy 18 month old twins love it. Great bed. Not happy with how long I waited for it to arrive.

Alfred 180cm Modern Pedestal Dining Table - ConcreteMore reviews of this product (2)View product websiteAfter a month of waiting they tells me it’s not being sent

Noah Natural Rattan Side Coffee Table - NaturalMore reviews of this product (1)View product websiteI changed my mind about the product after unboxing.

Harrieth Velvet Sofa 6 Seater Set - BlueMore reviews of this product (1)View product websiteIt’s light weight and moves when you sit on it

Harrieth Velvet Sofa 6 Seater Set - BlueMore reviews of this product (21)View product websiteAll hood with bunk bed no complaints

10pcs Kitchen Sealing Sticks Reusable Clips Bag Sealer-GreenMore reviews of this product (1)View product websiteThe best bag sealers ever, especially for the freezer

Stella Fabric Queen Bed Frame - Dark GreyMore reviews of this product (1)View product websiteBed was delivered in two lots with 7 days apart. Had to chase the company for details of the missing item and customer service was horrible.

Kangos 160 x 230cm Art Contemporary Floor RugMore reviews of this product (3)View product websiteDid not receive- still awaiting an update but payment went through fine and been told ‘waiting to hear back from the warehouse’ for over a week now.

Luxo Porcia King Solid Timber Bed - WhiteMore reviews of this product (1)View product websiteNever received. Paid for but "lost"

Luxo Narelle Mesh Office Chair - BlackMore reviews of this product (3)View product websiteAlso never received - was out of stock after they took my money. No refund yet. though have been chasing for more than a week

Sandy Outdoor Conversation Set with Coffee Table - GreyMore reviews of this product (2)View product websiteNot received. No refund yet. constantly asking and fobbed off.

Finn PU Dining Chair - Taupe (4pc)More reviews of this product (1)View product websiteNot received no refund yet. still waiting.

Rocco Entertainment Unit with Shelves - BlackMore reviews of this product (2)View product website-No holes in backboard for cords -Functions relatively well for price -2.5hrs to construct with assistance

Gino Entertainment Unit with Drawers and Cabinet - BlackMore reviews of this product (2)View product website-Legs are different lengths -Many necessary holes not pre-drilled -Does not function well by design -3hrs to construct with assistance

Ezra 6 Drawer Buffet Unit - BlackMore reviews of this product (3)View product website-Bottom drawers are deceptively small -Functions relatively well for price -3hrs to construct with assistance

Cleon PU Leather Bed with Storage Drawers King - BlackMore reviews of this product (2)View product website-Many necessary holes not pre-drilled -Relatively solid and functions well for price -1.5hrs to construct with assistance

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