Only had a month for birthday present and already black and tarnished. Not real sterling silver
Kelly
Lovesilver
4 years ago
Hello, thank you for your comments, however, we can confirm that the chain you received is 925 Sterling Silver, unfortunately silver does tarnish and needs cleaning when you start to see it change colour. With kind regards, Emma, Customer Services Manager
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Kelly
Lovesilver
4 years ago
Hello, thank you for your comments, however, we can confirm that the chain you received is 925 Sterling Silver, unfortunately silver does tarnish and needs cleaning when you start to see it change colour. With kind regards, Emma, Customer Services Manager
Date of purchase: 05/30/2022
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Anne-Marie Gibbs
Feefo Verified
4 years ago
What Anne-Marie Gibbs said about Lovesilver:
Lovely necklace, my daughter was very pleased with her gift
I emailed about a complaint and never heard anything back. Poor service
Kelly
Lovesilver
4 years ago
Hello,
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Kelly
Lovesilver
4 years ago
Hello, if you can please contact us direct @ info@lovesilver.com, as it appears you emailed on the back of the order confirmation and these are not monitored as stated at the top of the page. Once received one of my Team will get back to you to assist. Many thanks and kind regards, Emma, Customer Services Manager
My item did not arrive, no refund and no answer to my emails
Kelly
Lovesilver
4 years ago
Hello, I've checked all the correspondence/emails between yourself and my Team, it appears they have tried to help and assist you and we were happy to send a replaement, however we were, and, it still appears waiting for you to reply with your address so that we could re-make a new one for you which we would have done the same day and dispatched Prioirty.
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