Your postage charge was excessive, you charged us £2.50 to post, when the actual cost was £1.00
loveknitting
LoveCrafts
13 years ago
So sorry to hear you disappointed with the postal charges.
We try and recover all our picking, packing and delivery costs in our delivery charge which is why we charge a flat rate of £2.50 up until an order size of £25 over which delivery is free.
Other companies choose to have a minimum order size but we feel its better to let the customer choose to make a small order if they wish - but the delivery costs will of course be larger in proportion as a result for these small orders.
We'll be in touch directly to see if we can put a smile back on your face. We work hard to do so for all our customers; but we're sorry to failed in this instance!
Happy knitting.
Loveknitting team
What a wonderful website and amazing service, they are so friendly and helpful! The site shows you exactly what you are going to get with the pictures which is great. Loveknitting is officially my...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Visit LoveCrafts.com and you’ll see a world designed for makers. We’re dedicated to creating a place where makers’ projects are celebrated, advice is shared and it’s easy to buy supplies for your selected craft.