Hello Lucy,
Thank you for your feedback. It is invaluable to us, and we sincerely appreciate you taking the time to share your thoughts.
We are very sorry the yarn didn't meet your expectations. If you feel that it is faulty, please email us at info@lovecrafts.com and we will be happy to assist you. If you simply don't like what you ordered, please use our free returns portal to return the yarn back to us for a refund.
If you have any questions or concerns, please do not hesitate to get in touch.
Best wishes,
Kate K and the LoveCrafts Team