Lords & Labradors Reviews

Thank you for your feedback. We are so sorry for the delay with your return refund. This matter will be looked into and addressed internally. Kind regards Lords & Labradors 🐾

Hello Ann It is so pleasing to get such nice feedback, thank you! Regards Lords & Labradors 🐾

We apologise for your poor experience and for any inconvenience this caused to you. Kind regards Lords & Labradors 🐾

Thank you for taking the time to leave us your feedback 🐶 Kind regards Lords & Labradors 🐾

We sincerely apologies for any delays caused by our move. Kind regards Lords & Labradors 🐾

Thank you for your custom it is much appreciated 😊 Kind regards Lords & Labradors

Hi Kathy Over the past few months, we’ve been working hard behind the scenes to find a new warehouse location- one that could help us improve our fulfilment times and better serve our customers. We’ve listened closely to your frustrations, particularly those shared after our Black Friday promotions, and we knew we had to make a change. We’re thrilled to share that we’ve now secured the perfect new home for Lords & Labradors. This space will allow us to consolidate our five smaller warehouse locations into one centralised hub, streamlining operations, improving delivery speed, and laying the foundation for our next exciting chapter. Our incredible team- from warehouse to office staff- came together, working 12-hour days, seven days a week, to make it happen. As a result, we experienced some delays in dispatching orders and responding to customer queries. We also acknowledge that some of our customers also experienced the effects from us changing ownership meaning our fabric and product deliveries have been delayed, and for that, we sincerely apologise. Kind regards Lords & Labradors 🐾

Hi Gina We are very sorry for your disappointment. Many changes have taken place over the past few months, such as change of ownership & moving premises. Our new home will allow us to consolidate our five smaller warehouse locations into one centralised hub, streamlining operations, improving delivery speed, and laying the foundation for a much improved future. We do hope that you will give us another chance to prove that we can get it right for you. Kind regards Lords & Labradors 🐾

Hello Katrina Thank you for your feedback 🐶 Kind regards Lords & Labradors 🐾