Hello Janet, and many thanks for taking the time to write this review. Firstly, we apologise for the delayed response to your review and for the much unfortunate experience you've endured. This was not our intention and we are so sorry. We understand that the supplier was happy for you to retain the product, and you received a full refund in November. We apologise again for the unfortunate experience and the inconveniences caused. Please don't hesitate to get in contact if we can offer further assistance. Thank you. Ruth.