Merchant Logo

Latzio.com Reviews

We curate handpicked interiors from the world’s best designers

Service
0
/5
Product
0
/5

5

4

3

2

1

0

0

0

0

0

0

ratings over the past year

Latzio.com is no longer an active Feefo customer
Displaying all 379 reviews
Trusted Customer
4 years ago
Date of purchase: 12/24/2020
beautiful product!
Product reviews

0
Share
AW
amanda walker
4 years ago
Date of purchase: 01/03/2021
What amanda walker said about Latzio.com:
brilliant products
Product reviews

0
Share
SD
Sylvia Druner
Alemanha
4 years ago
Date of purchase: 12/23/2020
What Sylvia Druner said about Latzio.com:
Muito bom
Tudo embalado com cuidado entrega no prazo previsto e recomendaria a amigos
Product reviews

0
Share
Trusted Customer
4 years ago
Date of purchase: 12/23/2020
Lack of follow up when I received the wrong candle let down
The candle took a little while to arrive. When it did it was the wrong model. I emailed that day but never heard back from anyone- got bored of waiting for a reply so just gave it to a friend. Nice...

Read all
Product reviews

1
Share
SW
sarah watson
4 years ago
Date of purchase: 01/01/2021
What sarah watson said about Latzio.com:
fabulous
excellent product
Product reviews

0
Share
KJ
Katie Jeffery
4 years ago
Date of purchase: 12/27/2020
What Katie Jeffery said about Latzio.com:
Lovely pot and packaged really well 😊
Product reviews

1
Share
Trusted Customer
4 years ago
Date of purchase: 12/27/2020
Received an item that was broken and poorly put back together with hot glue. Contacted customer service for a refund or replacement, got told they would arrange a pick up and they never did, it's...

Read all
Merchant Logo
Customer Services Latzio.com
Latzio.com
4 years ago
Dear Customer, Thank you for taking the time to leave us your feedback. I ought to apologise again for the negative experience with your shopping at Latzio. I totally understand and appreciate your sentiment. I must emphasis that is regrettably not our standard of service and as a family business, we are working round the clock to resolve issues that impact our customers... Unfortunately, certain events such as (items being held at customs due to Brexit and working with a small team due to Covid restrictions) are out of our control but as a seller we take responsibility and there is not any excuse for our shortcoming, hence we had to refund you in full. Please do not hesitate to contact our customer services department for further assistance. Kind Regards Yure
Product reviews

1
Share
Trusted Customer
4 years ago
Date of purchase: 12/26/2020
Very long delivery process but the product absolutely gorgeous.
Product reviews

0
Share
Trusted Customer
4 years ago
Date of purchase: 12/26/2020
Great service
Excellent! Quick and the fragile items were well packaged.
0
Share
Trusted Customer
4 years ago
Date of purchase: 12/25/2020
Poor service
Poor service after several broken promises on delivery of artificial orchid. Cancelled order in the end. Not happy.
Merchant Logo
Customer Services Latzio.com
Latzio.com
4 years ago
Dear Customer, Thank you for taking the time to leave us your feedback. I ought to apologise again for the negative experience with your shopping at Latzio. I totally understand and appreciate your sentiment. I must emphasis that is regrettably not our standard of service and as a family business, we are working round the clock to resolve issues that impact our customers... Unfortunately, certain events such as Brexit and Covid restriction are out of our control but as a seller we take responsibility and there is not any excuse for our shortcoming, hence we had to refund you in full. If you require further assistance, please do not hesitate to contact us. Kind Regards Yure
Product reviews

2
Share
About Latzio.com
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.
Read all
419 Richmond Road, Twickenham, London, Surrey, TW1 2EX, United Kingdom
Why trust Feefo reviews?

About Latzio.com
Latzio is a forward-thinking European lifestyle brand that curates hand-picked interiors from some of the world’s best designers, and brings them together in one easy-to-shop platform. Our inspiration comes from our love of art, travel and nature, along with our deeply-held appreciation for different cultures. We strive to find products that reflect this, and which showcase the most unique and exciting designs and materials from across the globe. Our aim is to offer customers on-trend pieces that are also high-quality, and have longevity. As a company, we are environmentally-aware and recognise the responsibility we have towards our planet. Sustainability is an important part of who we are, and we believe in responsible operation, from sourcing of materials, to manufacturing processes, to delivery. Before we decide to work with any new designers, we make sure their views on this align with our own. We hand-select conscientious partners who we trust to uphold our values, and aim to build life-long relationships with them. Our platform is designed to be easy to navigate and provide the best possible customer experience. There are hundreds of hand-picked interiors just waiting to transform your home, and it’s easy to search them by item, brand or trend. We aim to keep our customers fully informed throughout the shopping process, and our customer service team are always on-hand to offer expert help and advice if needed. We believe that excellent design, quality and customer service are the pillar stones of a successful business, and that’s why we’ve made them a fundamental part of our everyday operation, and what defines us.