Excellent service. This is the fourth year we’ve booked with Kuoni, and being able to sit down with someone to explore our options really makes a difference.
Nicole
Kuoni
2 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Travel Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Date of purchase: 05/03/2026
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Trusted Customer
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2 months ago
Nicole
Kuoni
2 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with the Travel Expert that crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Date of purchase: 05/08/2026
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Trusted Customer
Feefo Verified
2 months ago
Faye at the Cambridge branch was extremely helpful and knowledgeable, and offered options to reduce the cost of our holiday to keep it in our budget. Also gave us good advise around the current...
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James
Kuoni
2 months ago
Thank you so much for your review.
As the manager for the store, I wanted to thank you for taking the time to leave us your feedback on your recent enquiry experience with Kuoni. Your praise will be shared with Faye who crafted your Holiday.
We look forward to assisting you with your future travel plans.
Date of purchase: 05/02/2026
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Mr Douglas Black
Feefo Verified
GBR
2 months ago
What Mr Douglas Black said about Kuoni:
Terrible service and unpardonable delays in paying refunds, despite what seemed to be endless chasing.
Alice Pascal
Kuoni
2 months ago
Dear Mr Black,
Thank you for taking the time to provide us with your feedback.
I understand you booked a holiday with Carrier via our Cheltenham store. I was so sorry to learn that your holiday was affected by the ongoing conflict in the Middle East.
Whilst I am pleased to learn that your return travel was amended to enable you to return home safely, I am sorry to learn of the delays in getting your refund from Carrier. I appreciate this is frustrating and I am grateful for the time taken to provide us with your feedback. I do hope you have now received the funds safely into your account, and hope we can welcome you back to Kuoni very soon.
Kind regards,
Alice
Kuoni Customer Services
Date of purchase: 02/09/2026
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2 months ago
Kerry
Kuoni
2 months ago
Thank you so much for your review.
As the manager for the team, I wanted to thank you for taking the time to leave us your feedback on your recent booking experience with Kuoni. Your praise will be shared with Orla who crafted your Holiday.
We look forward to assisting you with any additional services you may need prior to your forthcoming Holiday with us.
Date of purchase: 05/06/2026
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Trusted Customer
Feefo Verified
2 months ago
Very personal and professional service by Katie.
Date of purchase: 05/06/2026
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Trusted Customer
Feefo Verified
2 months ago
No notes, Michelle is an exceptional colleague that goes above and beyond every time we see her.
Lucy
Kuoni
2 months ago
Dear Client
Thank you so much for the lovely comments regarding the service you have received from Michelle. I am so pleased that Michelle has helped you plan your perfect holiday for you.
Best wishes
Lucy Hughes
Store Manager
Date of purchase: 04/30/2026
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2 months ago
Melissa
Kuoni
2 months ago
Thank you for sending through your 5 star review and booking another amazing holiday with us.
We will look forward to seeing you soon.
Kind regards
Melissa
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
