Not happy really - bought these knives on the basis of the free sharpening stone that was advertised on the web page as coming free with the order but later discovered in VERY SMALL PRINT that the...
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Vickie
Kitchen Knives
9 years ago
Good afternoon, I understand my colleague Suzanne has dealt with you directly on this issue and the matter has been resolved to your satisfaction?
Thank you
Vickie
TC
Trusted Customer
9 years ago
Many thanks - this has now been resolved perfectly. thanks again
Not impressed at all. Delivery time was quoted as between 3 and 5 days. 13 days later, I still haven't received the item I ordered or any information as to why there is such a delay. I will not be...
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Vickie
Kitchen Knives
9 years ago
I am sorry that you took the opportunity to offer negative feedback rather than contacting us about this issue. I believe my colleague Suzanne has since spoken to you and advise our carrier Parcel Force lost the item and we resent it for you. I hope you are now enjoying the product and can accept our apologies for not getting the item to you sooner.
TC
Trusted Customer
9 years ago
I have finally received the item ordered. KK sent it quickly after I finally managed to talk to them. Had been trying to contact them a few times before I got the request for feedback, hence the negative feedback.
Vickie
Kitchen Knives
9 years ago
Thank you for letting us know, I will take this up with the relevant person internally to find out why you did not receive a response to your initial enquiry.
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
KitchenKnives.co.uk (part of Gastronomy Plus Ltd.) is a small company but our passion for quality knives knows no bounds. We are well for our wide selection of knives, from the world's top brands including Global and IO Shen. However, where we come into our own is with the more unique pieces from Japan, specifically the Tamahagane San Tsubame Micarta series and the handmade Tojiro range.