Website says order ships in 3-5 days. It’s been nearly a month. No response to emails. No notifications—not what I would expect from a $2200 purchase. Would not recommend nor buy again.
It’s been 3 weeks since I ordered my shelves. They charged my card but never sent them and haven’t replied to two emails asking them what’s going on. My order said they would typically ship in 3-5...
My order shipped months late, with minimal communication from Kernel. To make matters worse, much of my order was either bent, scratched or both.
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JM
John Maguire
4 years ago
Date of purchase: 06/13/2021
What John Maguire said about KernelModular:
I still have not received my order and have not heard back from customer service about when my order will even arrive. It's been over a month at this point so I'm going to be canceling my order.
Been waiting longer than a month for all shelve to arrive. No response from customer service.
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Kimberly Corash
4 years ago
Date of purchase: 01/12/2021
What Kimberly Corash said about KernelModular:
Quick and helpful communication when you email or chat on their website, though one of our shelves was back ordered and there has been absolutely zero communication about when we might expect it...
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Trusted Customer
4 years ago
Date of purchase: 01/12/2021
Service is friendly and quick, but seems like you're better off just ordering the brackets & standards directly from Container Store (which is what you'll receive via Kernel anyway). We received the...
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Trusted Customer
4 years ago
Date of purchase: 01/25/2021
Beautiful shelves, quick shipping. Standards and hangtrack came a little later, but we're in the middle of a pandemic, so that's quite understandable.
Kernel Modular is an American furniture company dedicated to marrying beauty, function, and service in the form of modern, modular furniture that is made to last, in the USA.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Kernel Modular is an American furniture company dedicated to marrying beauty, function, and service in the form of modern, modular furniture that is made to last, in the USA.
