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Kafevend Reviews

http://www.kafevendingmachines.co.uk
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ratings over the past year

Kafevend is no longer an active Feefo customer
Displaying all 226 reviews
Trusted Customer
7 years ago
Date of purchase: 11/15/2017
Great Service
Dry quick service and slsp great customer care
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Trusted Customer
7 years ago
Date of purchase: 11/17/2017
What Trusted Customer said about Kafevend:
Customer service
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Trusted Customer
7 years ago
Date of purchase: 11/15/2017
What Trusted Customer said about Kafevend:
Very disappointing service
Your services are not up to scratch. Firstly, a reconditioned water dispenser was delivered instead of a new one. Within two hours of being delivered to our office, the machine packed up - i.e....

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Trusted Customer
7 years ago
Date of purchase: 11/16/2017
What Trusted Customer said about Kafevend:
Friendly Staff
Very quick to cater for you needs and VERY friendly staff.
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Trusted Customer
7 years ago
Date of purchase: 10/13/2017
Good service
Good service, well explained and dealt with by Kim.
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Trusted Customer
7 years ago
Date of purchase: 09/08/2017
What Trusted Customer said about Kafevend:
Very helpful and informative.
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Trusted Customer
7 years ago
Date of purchase: 09/07/2017
What Trusted Customer said about Kafevend:
The machine was installed very quickly and the engineer came shortly after to set the machine up. The sales lady was helpful but ordered the wrong drinks which had to go back. But these were...

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Trusted Customer
Fugro-impROV Aberdeen
7 years ago
Date of purchase: 06/30/2017
What Trusted Customer said about Kafevend:
Would not reccommend this company to anyone. Customer Service is atrotious
I have never experienced anything like it in my life. No one was available to answer my calls, my emails took forever to get a reply I was disappointed in the actual machine and as soon as we said...

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Peter
Kafevend
7 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Kafevend Customer Services team is currently investigating your response.

Eden Kafevend
Customer Services Team
0800 804 8474
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Peter
Kafevend
7 years ago
Dear Fiona

Firstly may I apologise for the issues you have experienced.I understand that this was a free trial of a machine and that during the course of the trial your Account Manager kept in contact, whilst in the business and again while he was on annual leave on his honeymoon.

I also understand that his colleague also dealt with any queries if unavailable and indeed myself also through email.Having checked our system, I can see that full credits were issued for any and all drinks received and consumed during the trial period and that the machine has been uplifted and our engineer has re-installed your old machine.

Once again, I can only apologise for any issues you experienced with our business during this free trial period.

Yours sincerely
George McLean
Field Sales Manager
TC
Trusted Customer
7 years ago
I have had correspondence from George, but I still have not received the final Credit note stating our account is cleared. I trust this will be posted out this week if it has not already been sent out. Regards Fiona
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Peter
Kafevend
7 years ago
Dear Fiona,

We have looked into this for you and I believe you should receive an email this morning 
with a credit note attached in respect of the products charged on the invoice in question.

I can confirm that the balance on your account is now nil

Again, please accept our apologies for the issues you have experienced.

Yours sincerely
George
Field Sales Manager
TC
Trusted Customer
7 years ago
Good Morning I was just about to reply to an email which I received this morning at 9.07am with an outstanding balance when at 9.27am through came the credit note, so at long last I am pleased to see that our company has a ZERO balance and no outstanding debts with Kafevend. This has been a long and very trying trial, and it was of no fault of us here it was the lack of communication at Kafevend. However I am now pleased to see then end of this one and all is clear. We had a bad experience but it is not to say lessons learned for the next time Regards Fiona
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Trusted Customer
Chipping Norton
7 years ago
Date of purchase: 06/30/2017
What Trusted Customer said about Kafevend:
Professional and friendly service with good delivery.
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Trusted Customer
8 years ago
Date of purchase: 02/08/2017
What Trusted Customer said about Kafevend:
service was great when receiving the machine.
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About Kafevend
Over 20 years’ experience providing industry leading drinks and snacks vending machines across the UK. We can provide a solution to meet your requirements. Over 12000 machines installed in businesses from SME’s to Multinationals
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01293 523222
Unit D, The Fleming Centre , Fleming Way, Crawley, West Sussex, Postcode, West Sussex, RH10 9NN, United Kingdom
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About Kafevend
Over 20 years’ experience providing industry leading drinks and snacks vending machines across the UK. We can provide a solution to meet your requirements. Over 12000 machines installed in businesses from SME’s to Multinationals