initially very good however during heatwave phoned up to request m,ore water and was told that we would have to pay a surcharge of £15.00 for delivery outside our contract ......
Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
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TC
Trusted Customer
6 years ago
Date of purchase: 05/30/2018
What Trusted Customer said about Kafevend:
Vending machine delivered without authorisation and vending supplies ordered and delivered without authorisation. Contract not sent out until after trial period had ended. Still awaiting excess...
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Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
I am happy with the machine but the after care service is appalling. I had to ring 4 times when my water did not arrive on the specified day. I either did not get an answer or was told someone would...
The time delays in getting the machine delivered, lack of response from the sales person, equipment from the machine missing on delivery, the need to constantly chase up on said equipment, trainer...
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Jan
Kafevend
6 years ago
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
Thank you for taking the time to respond to our feedback request. We are sorry that you have not received our normal high levels of customer service on this occasion and a member of the Eden Springs Customer Services team is currently investigating your response.
Product reviews
0
Share
TC
Trusted Customer
6 years ago
Date of purchase: 06/01/2018
What Trusted Customer said about Kafevend:
Customer care very helpful, Karen MC Hale always happy to help
Over 20 years’ experience providing industry leading drinks and snacks vending machines across the UK. We can provide a solution to meet your requirements. Over 12000 machines installed in businesses from SME’s to Multinationals
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Over 20 years’ experience providing industry leading drinks and snacks vending machines across the UK. We can provide a solution to meet your requirements. Over 12000 machines installed in businesses from SME’s to Multinationals
