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Jules Verne Reviews | Customer Service Reviews for https://www.feefo.com/reviews/jules-verne-ltd | Feefo

Displaying all 7,601 reviews

Trusted Customer

10 months ago

Date of purchase: 08/04/2024

Tributaries of the Rhine

More reviews of this product (26)View product website

This was our third Croisi Europe cruise & will be our last. The 1st on the Douro was excellent, 2nd on the Seine was ok. The problem with this one was the food which was poor. Meat was typically,...

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Customer Experience

Jules Verne

10 months ago

Thank you for your 4* review, we are sorry you felt several things on this Croisi cruise were not up to standard. Your comments will all be fed back to the ship to ensure improvements can be made. Its great to hear you enjoyed the itinerary, and the crew and our Tour Manager were excellent. Whilst we note the departure time from the ship on our documents, we are sorry you found the final day disorganised. We will look into adding an activity or excursion to avoid this situation in future.

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Mr David Shilliam

North Wales

10 months ago

Date of purchase: 08/08/2024

Andalucia from the Water

More reviews of this product (65)View product website

Extremely well run ship. Crew very friendly and efficient - never seemed to stop working! Food fantastic, like fine dining every meal. Excursions ok if you like that king of thing. We are not keen on...

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Customer Experience

Jules Verne

10 months ago

Thank you for your 5* review, wonderful comments and recommendation for this tour. We hope you have many fond memories and look forward to seeing you again soon!

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Mrs Frances Love

Redhill

10 months ago

Date of purchase: 08/08/2024

Andalucia from the Water

More reviews of this product (65)View product website

Great tour great food great staff

Customer Experience

Jules Verne

10 months ago

Many thanks for your 5* review, we are delighted to hear everything was great! We hope to welcome you back on tour again soon.

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Trusted Customer

10 months ago

Date of purchase: 08/08/2024

Andalucia from the Water

More reviews of this product (65)View product website

Excellent in every way. Tour manager Susie most thoughtful and ALL staff on board could not have been better. Smart, very polite, and food was really very good indeed.

Customer Experience

Jules Verne

10 months ago

It is wonderful to hear this tour was excellent in every way, thank you for your 5* review! We hope you have many fond memories of your time in Andalucia.

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Trusted Customer

10 months ago

Date of purchase: 08/01/2024

The Colours of Provence & Beaujolais

More reviews of this product (34)View product website

The crew and boat staff were all totally professional and efficient and did everything possible to make our journey as enjoyable as possible.

Customer Experience

Jules Verne

10 months ago

Its wonderful to read the crew and all staff were professional and efficient. Many thanks for your 4* review, we hope to welcome you back on tour again soon!

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Mr Brian Robinson

Norfolk

10 months ago

Date of purchase: 08/01/2024

The Colours of Provence & Beaujolais

More reviews of this product (34)View product website

Already sent review to Jules Verne customer experience.

Customer Experience

Jules Verne

10 months ago

Many thanks for your 5* review and further email, we are delighted to hear you enjoyed this tour. We look forward to seeing you again soon!

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Trusted Customer

10 months ago

Date of purchase: 08/01/2024

The Colours of Provence & Beaujolais

More reviews of this product (34)View product website

Excellent tour, well organised. The accommodation and hospitality was to a high standard. The guides and VJV representatives were excellent along with the crew of the boat. The itinerary provided...

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Customer Experience

Jules Verne

10 months ago

Thank you for taking the time to leave us a 5* review. We are delighted to read all staff and crew were excellent and the boat and hospitality of a high standard. We hope you have many fond memories of your cruise and look forward to welcoming you back soon!

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Mr John Hancock

Tributaries of the Rhine

10 months ago

Date of purchase: 08/04/2024

Tributaries of the Rhine

More reviews of this product (26)View product website

We both enjoyed this holiday but have some feedback as to how this could have been better. We were on a flight from Gatwick whilst the others in the group came from Heathrow. Our flight landed...

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Customer Experience

Jules Verne

10 months ago

Further to our conversation today we apologise once again for the oversight and miscommunication about your arrival airport transfer. Its great to hear the rest of the trip went well, and thank you for your 4* review.

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Mrs Prudence Amner

10 months ago

Date of purchase: 08/01/2024

The Colours of Provence & Beaujolais

More reviews of this product (34)View product website

Great cabin, delicious food and interesting locations to explore

Customer Experience

Jules Verne

10 months ago

Thank you for your great review. We're delighted to hear you enjoyed your French cruise with us, and found the places you visited interesting. We hope you have many fond memories of your tour.

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Trusted Customer

10 months ago

Date of purchase: 08/01/2024

The Colours of Provence & Beaujolais

More reviews of this product (34)View product website

Enjoyed the tour but it was not quite as good as the one I did on the Seine

Customer Experience

Jules Verne

10 months ago

Thank you for you 4-star review. We're pleased you enjoyed your time in France with us, and hope you have returned home with lasting memories. We hope to see you on another tour in the future.

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About Jules Verne

That sense of adventure to discover the world is at the heart of Jules Verne. Established in 1978, our innovative small group escorted tours offer authentic travel with a twist for people who love to see the world. Packed with special touches and little extras, our expert guides will show you the true character of each destination and take you beyond the norm, whether your chosen destination is closer to home or far-flung. Fully ABTA and ATOL bonded and winner of many travel awards, our expert staff organise every detail so you can book in complete confidence.

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020 3733 4022

96 Great Suffolk Street, London, Greater London, SE1 0BE, United Kingdom

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