How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Johnsons Coaches Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 29,894 reviews

Trusted Customer

Feefo Verified

1 hour ago

Luxury Eastbourne (7 Days)

View product website

The hotel was very nice especially the lovely gardens. The food was good although rather repetitive. Service was mostly good. It was bad that as residents we didn't have access to the lovely...

Value for Money : Excellent

Itinerary : Good

Driver : Exceptional

Safe Operating Procedure : Exceptional

Courier : Exceptional

Coach : Good

Hotel : Excellent

Coach Cleanliness : Exceptional

Date of purchase: 07/04/2026

John Middleton

Feefo Verified

GBR

2 hours ago

Luxury Eastbourne (7 Days)

View product website

Good service good staff excellent

Value for Money : Exceptional

Itinerary : Exceptional

Driver : Exceptional

Safe Operating Procedure : Exceptional

Courier : Exceptional

Coach : Exceptional

Hotel : Excellent

Coach Cleanliness : Excellent

Date of purchase: 07/04/2026

Trusted Customer

Feefo Verified

5 hours ago

Luxury Sidmouth at the Belmont Hotel

More reviews of this product (9)View product website

Coach not as expected. Not luxury. Not as comfortable or hot drinks.Kmowle

Value for Money : Exceptional

Itinerary : Excellent

Driver : Exceptional

Courier : Exceptional

Coach : Good

Hotel : Exceptional

Coach Cleanliness : Good

Date of purchase: 06/28/2026

Colin Camm. Nuneaton, England. Location was a problem after my last

Feefo Verified

NPL

12 hours ago

Great Little Trains of the Austrian Alps

More reviews of this product (4)View product website

My only complaint regarding our long stay at Innsbruck was the evening meal menu options. The contents listed were never to my liking when served and didn't taste as I expected. Many others at our...

Value for Money : Exceptional

Itinerary : Exceptional

Driver : Exceptional

Safe Operating Procedure : Exceptional

Courier : Exceptional

Coach : Exceptional

Hotel : Excellent

Coach Cleanliness : Exceptional

Date of purchase: 07/01/2026

Trusted Customer

Feefo Verified

13 hours ago

Great Little Trains of the Austrian Alps

More reviews of this product (4)View product website

The holiday overall was very good. The overnight hotel was poor, eg, the bed was wider than the duvet supplied. With hindsight, the travelling was excessive for an 8 day holiday. (Circa 17 hours...

Value for Money : Excellent

Itinerary : Excellent

Driver : Exceptional

Safe Operating Procedure : Exceptional

Courier : Excellent

Coach : Exceptional

Hotel : Excellent

Coach Cleanliness : Exceptional

Date of purchase: 07/01/2026

Stuart Reid

Feefo Verified

GBR

14 hours ago

Castle & Gardens of Kent

View product website

This trip is well worth doing. A varied itinerary with visits to Sissinghurst, Hever Castle, Ramsgate Tunnels and Chatham Dockyard. It may well be noted that there is a lot of walking and some of the...

Value for Money : Exceptional

Itinerary : Exceptional

Driver : Exceptional

Safe Operating Procedure : Exceptional

Courier : Exceptional

Coach : Excellent

Hotel : Excellent

Coach Cleanliness : Exceptional

Date of purchase: 07/02/2026

Mrs J Smith

Feefo Verified

1 day ago

Luxury Sidmouth at the Belmont Hotel

More reviews of this product (9)View product website

The reason for the first low rate I have ever given to Johnson’s is because we were booked on a luxury coach but were told one wasn’t available and the coach we were given had no hot water, so all we...

Value for Money : Good

Itinerary : Exceptional

Driver : Exceptional

Courier : Exceptional

Coach : Good

Hotel : Exceptional

Coach Cleanliness : Excellent

Date of purchase: 06/28/2026

Mr & Mrs W Dallas

Feefo Verified

GBR

4 days ago

A Week on the English Riviera

View product website

Although Johnson’s could not help the closure of the M5, the fact that no drinks, even water, were made available until much later, on the hottest day of the year was inexcusable. The hotel, when we...

Value for Money : Poor

Itinerary : Substandard

Driver : Excellent

Courier : Substandard

Coach : Poor

Hotel : Poor

Coach Cleanliness : Substandard

Ellie

Johnsons Coaches

3 days ago

Thank you for your feedback. We're sorry to hear that your holiday did not meet your expectations, particularly regarding the coach journey and the standard of the hotel. Your comments have been noted and will be reviewed with the relevant teams as we continually assess our holidays and accommodation. We appreciate you taking the time to share your experience.

Mr & Mrs W Dallas

2 days ago

I await further response from Johnstones having spoken to a senior advisor

Mr & Mrs W Dallas

1 day ago

Still awaiting further response from Johnstones as this was a very expensive disastrous holiday

Date of purchase: 06/26/2026

Trusted Customer

Feefo Verified

1 day ago

Great Little Trains of the Austrian Alps

More reviews of this product (4)View product website

On our overnight stays en route to and from Mayrhofen we stayed at the Sunday Hotel in Saarbrucken Sud. The food was very good and the beds comfy. In Mayrhofen we stayed at the Strass Hotel and...

Value for Money : Excellent

Itinerary : Excellent

Driver : Exceptional

Safe Operating Procedure : Exceptional

Courier : Exceptional

Coach : Excellent

Hotel : Excellent

Coach Cleanliness : Exceptional

Date of purchase: 07/01/2026

Trusted Customer

Feefo Verified

1 day ago

A Week on the English Riviera

View product website

The hotel wasnt up to what I thought it was my bedroom was a bit small and bathroom there wasnt any handles to hold on to in shower. Shower wasnt brilliant. Food was ok service wasnt the best and not...

Value for Money : Excellent

Itinerary : Excellent

Driver : Excellent

Courier : Excellent

Coach : Substandard

Hotel : Good

Coach Cleanliness : Substandard

Date of purchase: 06/26/2026