Firstly, we would like to thank you for leaving us your feedback. We would also like to take the time to sincerely apologise for the inconvenience and disappointment that might have been caused following the receipt of the faulty jacket ordered from ourselves.
We note from your comments that you are unsure as to whether you are able to return the item as it has now been worn, I can however, assure you that regardless of how many times an item has been worn, if it is faulty we will always accept the item back, and also cover the cost of the return to us.
Further to what has been touched upon above, please expect a follow up call from our Customer Service Team shortly.
Sorry again for the inconvenience, and many thanks for your feedback.
Kind regards,
Zoe Roberts.