Good morning,
Thank you for your feedback regarding item MQVN61.
We're sorry to hear that you were disappointed with this particular item and that this was not what you had expected. If you are unhappy with this particular item, we would recommend returning the item back to us under our 30 day money back guarantee for either a refund, replacement or a credit. If the item is found to be faulty, we will be more than happy to refund any return postage costs. We will certainly make sure that your feedback is passed along to the relevant department.
If you require any further assistance, please do not hesitate to contact us on 0800 6444 655 or email us at help@jewellerymaker.com.
Kind regards,
Clare W - Help Team
www.jewellerymaker.com.