Telephoned to ask Jersey Travel for help from the airport whilst experiencing a delay of 10 hours on the journey to Jersey. The travel agent didn't want to help. Advice costs nothing and that is...
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Eva Kohler
Jerseytravel
2 years ago
We are sorry that your found our assistance poor when contacting us about your flight delay. As advised during your telephone conversation with our agent, there is only limited assistance we can offer for clients that are experiencing delays after arriving at the airport and checking in, which you seemed to understand. At the time of phoning, you appeared to have been given a new departure time by the airline already.
We phoned the hotel to make them aware of your late arrival as requested.
We always aim to offer exceptional customer service and to help our clients with any travel issues they might experience. We regret that you have had to suffer from a travel delay due to weather and that you found us unhelpful but there is little we can do but to rely on the airline's duty of care to look after their clients during these times and minimise any disruption to them.
Excellent service. Easy to find the hotel that was right for us. Service included hotel and outgoing and return flights and ATOL protected. All booked and confirmed quickly at a very reasonable price.
Nuria Arocas
Jerseytravel
2 years ago
Thank you for taking the time to review us and acknowledging the great service delivered by JerseyTravel :)
We're happy that you enjoyed your holiday in the beautiful island of Jersey.
Product reviews
Nuria Arocas
Jerseytravel
2 years ago
Thank you for taking the time to review us and acknowledging the great service delivered by Jersey Travel :)
We're happy that you enjoyed your holiday in the beautiful island of Jersey :)
Date of purchase: 10/09/2023
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Mr D Tabrah
Aleresford
2 years ago
What Mr D Tabrah said about Jerseytravel:
Simply did what might reasonaby expected at the quoted price. Little else needs to be said
Product reviews
Date of purchase: 10/09/2023
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MK
Mrs M Kent
2 years ago
What Mrs M Kent said about Jerseytravel:
Excellent service
Nuria Arocas
Jerseytravel
2 years ago
Like it should be!
Product reviews
Nuria Arocas
Jerseytravel
2 years ago
Pomme D'Or is always a beautiful choice :)
Date of purchase: 10/09/2023
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Trusted Customer
2 years ago
Everything went smoothly from the flight, taxi transfer and hotel
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Our team living in the Channel Islands know the islands and the hotels very well. You will always be able to talk to someone who has personally visited the accommodation that interests you.
