Booking porcess was fine, but once a confirmation was received no further updates until the day before delivery, just left in the dark
Diane
JB Furniture
8 hours ago
Hi M,
Thanks for taking the time to write a review. We're sorry to hear you were not happy with our communication. During our very busy summer months we process orders as quickly as possible. We received your order on 19th June and delivered to you around 9-10 working days later. We will look at our systems again to see if improvements can be made. We hope you enjoy your new Chedworth dining & bistro set for many summers to come.
Faultless service, great delivery and great communication
Diane
JB Furniture
3 days ago
Hi Anita,
Thanks for your 5 star rated feedback. We're really pleased to hear you're happy with your new Chedworth bistro set along with the overall excellent service you received from both our sales and delivery teams. We hope you enjoy your new garden furniture for many years to come.
Hi Barry,
Thanks for your 5 star rated fedback. We're realled pleased to hear you're happy with your new Chedwoth footstools which we hope you enjoy for many years to come.
The communication was excellent, as was the courier. The parasol also arrived very quickly.
Diane
JB Furniture
8 days ago
Hi A,
Thank you for sharing your experience with us. We are happy to hear you recieved your parasol quickly and on the whole you are pleased with it. We will report the damage to our supplier and contact you.
Trusted Customer
6 days ago
Very quick and very positive response from JB. Very impressive indeed. I highly recommend them as their customer service is excellent.
Diane
JB Furniture
4 days ago
Hi A,
We're really pleased to hear you're happy with our response. Thanks again for your review.
Product reviews
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Date of purchase: 06/22/2026
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Trusted Customer
Feefo Verified
7 days ago
Postage of parcel was short and I had to pay surcharge to post office
Diane
JB Furniture
4 days ago
Hi J,
Thanks for your 5 star rated review. We're so sorry to hear the amount of postage was incorrect on your parcel. I will pass your message to our warehouse and ask them to double check in the furture. Our apologies.
Great customer phone line and the delivery chap was also brilliant. The umbrella itself is really high quality.
Diane
JB Furniture
7 days ago
Hi B,
Thank you so much for your 5 star rated review. We're really pleased to hear you're happy with your new Voyager parasol along with the overall excellent service you received from both our sales and delivery teams. We hope you enjoy your new parasol for many summers to come.
Hi C,
Thank you so much for your 5 star rated feedback. We're delighted to hear you're happy with your new Tetbury 3 seat sofa set along with the overall excellent service you received from both our sales and delivery teams. We hope you enjoy your new garden furniture for many years to come.
Hi Julie,
Thank you for sharing a review of your recent experience. We are really pleased to hear you're happy with your new Tetbury 2 seat sofa set as well as the overall excellent service you received from JB. We hope you enjoy your new garden furniture for many years to come.
Hi Andy,
Thank you so much for taking time to write a 5 star rated review. We're delighted to hear you're happy with your new Chichester sand parasol along with the overall excellent service you received from both our sales and delivery teams. We hope you enjoy your new parasol for many summers to come.
Product reviews
Date of purchase: 06/22/2026
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Trusted Customer
Feefo Verified
10 days ago
Great product.
Diane
JB Furniture
10 days ago
Hi D,
Thanks for your 5 star rated review. We're pleased to hear you're happy with your new recliner set cover.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
