Delivery was delayed by one day. updated via email at every stage and the option to detail a "safe place" to leave parcel which is handy for those of us at work all day
Packaging was great delivery not so arrived a day late ordered dress shoes and bag which all arrived next day at 830am for one pound fifty which was amazing . this is a good product but order in...
The bra is good, I have however noticed that despite your website quoting that all UK delivery is free I was charged £4.80 for standard delivery, very dissapointing
Larissa
Invisibra
10 years ago
We're sorry that you thought delivery is free. Delivery is only free for orders over £50. All orders under this amount are subject to a £4.8 delivery charge.
IN
Invisibra
10 years ago
On your website under shipping information for accessories including lingerie it quite clearly states under costs and options UK - Free delivery on all items, this is misleading in that case
Larissa
Invisibra
10 years ago
Would you mind sharing the link to the page you mean as on our shipping page, http://invisibra.co.uk/shipping/ we clearly state the delivery costs for UK. Also, during checkout, delivery options shown would have indicated the delivery charge as well.
IN
Invisibra
10 years ago
The website I was using was Lavalia, my attention was drawn to the delivery costs I had been charged because when the bra arrived it came with a marketing/information pamphlet that also says free shipping on all UK orders
Larissa
Invisibra
10 years ago
Sorry for the confusion. The marketing pamphlet was printed a year ago, so the information is slightly out of date. Our new pamphlets are in production now. Please be assured that all customers are charged the delivery charge, not just you.
IN
Invisibra
10 years ago
it is very confusing especially when on top of the incorrect marketing material if you go to www.lavaliaonline on the info & help page under shipping information for accessories including lingerie it does quite clearly state "UK - free delivery on all items" . This complaint does not take anything away from the product as I am very pleased with the bra just disappointed with the shopping experience, I suggest that you ensure all your information be made uniform
Larissa
Invisibra
10 years ago
We agree, which is why lavaliaonline has been taken down. We thank you for your comments and will continue to improve our service.
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