Issues with a 503 error and was double charged, was then sent an email to advise with the subject heading double charged and I would receive a refund. I sent the email then was advised that due to...
Read more
David Mayo
InsureandGo Aus
4 years ago
Hi there,
I am sorry to hear about your experience. We experienced a glitch in our website which caused this error and impacted some of our customers, causing a large number of calls and email requests. I apologise for the delay on getting back to you. If you want to submit a formal complaint, please email complaints@insureandgo.com.au.
Regards,
The InsureandGo Team
Trusted Customer
4 years ago
Can you please advise when my double payment will be refunded?
David Mayo
InsureandGo Aus
4 years ago
Hi there,
The team has processed the refund and you should receive the funds within 3-5 business days. If you have any questions, you can contact us on 1300 401 177 or email info@insureandgo.com.au
Regards,
The InsureandGo Team
The website did not work and gave me a Timed Out page. I have yet to receive my policy cover document. I hot an apology email for the error with no explanation why that happened.
David Mayo
InsureandGo Aus
4 years ago
Hi Maria Ana,
I am sorry to hear about your experience. We had a glitch on our website which cause this error. I believe we emailed you with the steps on how to retrieve your documents. If you still are unable to get the documents, please call us on 1300 401 177 or email info@insureandgo.com.au. If you are still unhappy with our service, you can submit a formal complaint by emailing complaints@insureandgo.com.au.
Regards,
The InsureandGo Team
MC
Maria Ana Corpuz
4 years ago
I expect you to email me my policy cover document not make me work by having to go online and download it. Other providers simply email policy documents. It's not my first time to buy travel insurance. Glitch??? What do you mean by glitch???? What about if I have to make a claim? Will I get a glitch????
David Mayo
InsureandGo Aus
4 years ago
Hi Maria, I have asked our team to resend you the documents. You should receive them in the next few minutes. We had an issue on our website which was giving customers a timeout and stopping our system from sending a post-purchase email. This is fixed now and it should not impact your claims experience. In case you need to claim, you can contact our assistance team 24/7.
Ambiguous question which increased premium by $10 and I didnt see the prmium had changed from the advertised base premium. "Currently there are no known events impacting travellers" - I clicked yes...
The medical option was off the scale. On reflection cancelled.
David Mayo
InsureandGo Aus
4 years ago
Hi there,
I am sorry to hear about your experience. We always aim to provide our customers with affordable travel insurance and I am sorry to hear that this wasn't the case with your policy. If you want to submit a formal complaint, you can email us at complaints@insureandgo.com.au.
Regards,
The InsureandGo Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
