Hi Mrs Hill,
We’re sincerely sorry for the inconvenience caused by the work during your stay and the lack of communication during the booking process. We can see that our operations department have been in contact with you to inform you of this and offered you an alternative hotel and compensation. We’ve received your response today and will make the relevant arrangements.
Please be assured that we are looking at how this occurred and will be putting a new procedure in place to stop this from occurring again in future. We value all feedback and continuously look to improve our procedures to strive for better customer satisfaction. Once again, please accept our sincere apologies and we look forward to speaking with you on your return.
Kindest Regards
Inspired Luxury Escapes