What Trusted Customer said about Insight Vacations:
The hotels weren't what I expected. A few were very isolated and 2 more had loud noise problems from inhouse bands. Theese are known problems so deal with them. The other annoyance was a lack of...
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Dale
Insight Vacations
8 years ago
Our guests comfort is extremely important to us. So, we are sorry if you experienced any discomfort at the hotels selected on the tour, and will use your feedback to help make the necessary improvements. Also, we have passed on your suggestions to our Product Development department for their reflection. Nonetheless, we are pleased that you enjoyed taking in the sights and attractions on your carefully crafted itinerary.
Product reviews
Date of purchase: 08/02/2017
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Insight Vacations:
Not tactful dealing with customers:
1) The coach driver called my wife " hey you, why did you leave tissue on the floor?".
Failed in the Duty of Care:
2) The Tour Director did not help us to change...
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Dale
Insight Vacations
8 years ago
Our Tour Directors are there to manage the details of our guests’ journey so that everything runs smoothly from beginning to end. That's why; it saddens us to learn that our Tour Director's assistance fell short of your expectations. As a result, we have forwarded these comments to our Operations department so that they can be addressed. Nevertheless, please allow us to apologise for any inconvenience that you may have encountered. Furthermore, we have passed on your thoughts and suggestions to our Product Development department for their consideration. That said; we sincerely hope that you were able to take some lasting highlights away from your experience in Eastern Europe.
Product reviews
Date of purchase: 08/12/2017
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Trusted Customer
8 years ago
Our travel agent did all the liaison with Insight Vacations.
I would recommend Insight. The hotels were great, our Tour director Betty Griffith was fabulous! I just wish that Insight wouldn't charge so much, on top of the pricey trip, for the excursions. This...
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Product reviews
Date of purchase: 07/29/2017
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TC
Trusted Customer
8 years ago
What Trusted Customer said about Insight Vacations:
Although very passionate and knowledgeable the guide which we did not see until the end of day 2, had no personality. We would often pull into a port without any notice and then be expected to be...
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Dale
Insight Vacations
8 years ago
It saddens us to learn that the Dalmatian Elegance tour did not live up to your expectations. Therefore, we have forwarded your comments to our Operations team to help make the necessary improvements to our guests’ experiences. As well, we have forwarded all of your suggestions to our Product Developments teams for their consideration going forward. With all of your thoughts in mind, we truly hope that you were able to take some memorable highlights away from your time on the tour.
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
There is no more inspirational way to discover the world than with Insight Vacations. Our premium guided tours are unique and designed with immense care, based on over 35 years experience.