Insight Vacations Reviews

Thank you for your comments; they have been forwarded to the relevant departments to ensure the continuation of our guests’ satisfaction going forward. Nevertheless, please allow us to apologise for any discomfort you may have encountered, however we hope that you were able to take some highlights away from your time in Spain.

We are committed to providing our guests' with the very best experiences from start to finish. Therefore, having read your comments, we have forwarded them to our Guest Relations Team for review. As such, we will contact you as soon as possible, so that we can address your concerns directly. 

Our guests' well-being is our utmost concern; therefore it disappoints us to read that the tour did not live up to your expectations. Therefore, we have forwarded your feedback to our Operations and Quality Control teams in order to help make any necessary improvements. Additionally, our Tour Directors are there to help our guests' travel with ease and confidently explore their destinations. With that in mind, we regret to read that you felt the service provided was not in line with the high standards we are recognised for, and would like to apologise for any comments you felt were displeasing. As a result, we have informed our Tour Directors Manger of your remarks so that they can be addressed, and help aid our Tour Directors personal development going forward. Nevertheless, we hope to have another opportunity to demonstrate our commitment to providing rewarding travel experiences, in the future.

We offer Optional Experiences to allow our guests to explore further or to give those that would prefer to undertake independent sightseeing or leisure time, the opportunity to do so. Additionally, so that our guests’ can look forward to travelling at ease, a full list of our experiences can be found on our website, and in the travel documents sent out prior to departure. However, we regret if you were not fully aware of this when booking the tour. Nevertheless, we are delighted that you enjoyed the service provided by our dedicated team, and we do truly hope you were able to take some lasting memories away from your time in Scotland.

Please allow us to assure you that our passionate team of Tour Directors are there to help our guests confidently explore their destinations, and are happy to listen to all concerns brought to their attention. However, we do apologise if any experiences went over schedule. Additionally, we have forwarded your comments regarding the departure dinners and hotels to our Quality Control teams to be examined. Nevertheless, we do hope you were able to take many highlights away from your time in Poland.