Imperial Rooms Reviews

Dear Customer, Thank you for sharing your feedback regarding your recent purchase. We deeply regret that the item you received did not meet your expectations. Please accept our sincerest apologies for any frustration caused by this experience. We understand how disappointing it must be to receive an item that differs in size, color, and quality from what was depicted on our website. We take such matters seriously and assure you that this is not the standard of service we aim to provide. To resolve this promptly, we kindly request you to contact us via email or phone at your earliest convenience so we can gather more details and offer an appropriate solution, such as an exchange, refund, or further investigation. We are available 24/7 and committed to ensuring your satisfaction. As we did not receive any message from your side. Once again, we apologize for any inconvenience caused and appreciate your patience as we work to address this matter. We value your trust and will do everything possible to restore your confidence in us. Thank you for giving us the chance to make this right. Best regards,

Dear Customer, Thank you for sharing your feedback with us. We truly appreciate your kind words about the quality of our product and are sorry to hear that the fit was not ideal for your double duvet. Please accept our sincere apologies for any inconvenience this may have caused. It seems the duvet cover may be slightly smaller than your duvet dimensions. For the best fit, duvet covers are typically designed to be about 2 inches smaller than the duvet itself to ensure a snug appearance and prevent slipping. However, if the size discrepancy is significant, we’d love to help you find a solution. We kindly request that you contact our support team, as we are committed to resolving this issue, whether through an exchange for a better-fitting size or assisting with a return if needed. Your comfort and satisfaction are our priority, and we appreciate your patience as we work to address your concerns. Thank you for giving us the opportunity to improve your experience. Best regards,

Dear Customer, Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our product excellent and the build quality to be superb. It’s incredibly rewarding to know that our efforts to provide high-quality products have met your expectations. We are especially delighted that you were impressed enough to purchase two in such a short span—this truly means a lot to us. Your satisfaction is our priority, and your trust in our product motivates us to continue delivering exceptional quality and service. If there’s anything further we can do to enhance your experience, please don’t hesitate to reach out. Your continued support is greatly appreciated, and we look forward to serving you again in the future! Best regards,

Dear Customer, Thank you for your feedback! We're delighted to hear that you are pleased with the quality and craftsmanship of the blanket. We sincerely apologize for the delay in delivery. Your experience is important to us, and we will review the situation with our courier partner to prevent such delays in the future. If there’s anything else we can assist you with, please don't hesitate to reach out. Best Regards

Dear Customer, Thank you for sharing your feedback. We’re sorry to hear that the duvet did not meet your initial expectations regarding its texture. Some duvets can feel stiffer at first due to their outer fabric and the type of filling used. Washing the duvet might help soften the material and make it more comfortable. We’re glad to hear that it works well when covered and that you find the weight suitable. If you have any further concerns or questions, please don’t hesitate to contact us, and we’d be happy to assist you. Best Regards

Dear Customer That's wonderful feedback! It’s great to hear you're so happy with your antique brass curtain poles and that the company was quick to resolve the issue with the missing ring. It really makes a difference when a product looks great and the customer service is top-notch. Enjoy your stylish new curtains! Kind Regards.