How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

ID Mobile Reviews

https://www.idmobile.co.uk

EXCELLENT

63%

service satisfaction

91%

delivery satisfaction

83%

recommends

Service

4.2

Product

4.3

375

544

ratings over the past year

Displaying all 118,015 reviews

Trusted Customer

Feefo Verified

17 days ago

Dissatisfied with delivery

Does not recommend

Dissatisfied with service

No the initial upgrade did not go through due to an internal error. No apologies, just hassle from their incompetent Customer Services.

Date of purchase: 08/18/2026

MICHAEL

Feefo Verified

GBR

17 days ago

Satisfied with delivery

Does not recommend

Satisfied with service

What MICHAEL said about ID Mobile:

Not great. The upgrade options are not very good and cost more than they should - better deals to be found out there people... Shop around!!!

Date of purchase: 08/17/2026

Trusted Customer

Feefo Verified

17 days ago

Satisfied with delivery

Recommends

Great deal at a great price and stays at the fixed bill unlike some other companies who try and charge more each month

Product reviews

Date of purchase: 08/18/2026

Trusted Customer

Feefo Verified

17 days ago

Recommends

N/A to the above question. as it was a sim only deal and I am an existing customer, so ‘Condition’ doesn’t apply. The only problem i had was the discrepancies between what the iD App was telling me,...

Product reviews

Date of purchase: 08/17/2026

Trusted Customer

Feefo Verified

18 days ago

Satisfied with delivery

Recommends

Excellent

Product reviews

Date of purchase: 08/13/2026

Trusted Customer

Feefo Verified

18 days ago

Satisfied with delivery

Recommends

Superb

Product reviews

Date of purchase: 08/13/2026

Trusted Customer

Feefo Verified

18 days ago

Satisfied with delivery

Recommends

Product reviews

Date of purchase: 08/17/2026

Trusted Customer

Feefo Verified

18 days ago

Satisfied with delivery

Recommends

Product reviews

Date of purchase: 08/17/2026

Hasan

Feefo Verified

GBR

18 days ago

Satisfied with delivery

Does not recommend

What Hasan said about ID Mobile:

Since switching [plans/providers/devices], most of my incoming calls are going straight to voicemail, despite having full network coverage. Could you please help me resolve this issue?

Date of purchase: 08/10/2026

Gary

Feefo Verified

GBR

19 days ago

Satisfied with delivery

Recommends

Product reviews

Date of purchase: 08/16/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

ID Mobile Reviews

id-sim-only-dealsMore reviews of this productView product websiteGreat deal for a great price

id-sim-only-dealsMore reviews of this productView product websiteThe process to set up a new contract was easy, and the value for money is excellent. 👍

id-sim-only-dealsMore reviews of this productView product websiteExcellent service

id-sim-only-dealsMore reviews of this productView product websiteSimple and does exactly what it says

id-sim-only-dealsMore reviews of this productView product website

id-sim-only-dealsMore reviews of this productView product website

id-sim-only-dealsMore reviews of this productView product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?