Really quick to get test results back. Dashboard is consumer friendly.
I would like to understand some of my results in relation to my age and sex.
More feedback on improving some of the measures...
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Trusted Customer
Feefo Verified
3 years ago
Excellent Process
From online ordering, payment and delivery - the process was easy, seemless and efficient.
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Trusted Customer
Feefo Verified
3 years ago
Efficient and thorough.
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PA
Pankhuri Agarwal
Feefo Verified
3 years ago
What Pankhuri Agarwal said about i-screen:
Good experience
It was quick and simple. The results came out fast too. Satisfied with the service
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Trusted Customer
Feefo Verified
3 years ago
No receipt received
You did not give me a receipt after paying my bill online before going to my appointment. I was asked to pay it when I arrived. I then had to prove I payed it by searching through my bank details. I...
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Amelia Thornycroft
i-screen
3 years ago
We're sorry to hear you didn't have a good experience at the collection centre. We have followed up with the laboratory regarding your concern and they are sincerely apologetic for the inconvenience. For future reference the receipts are attached to the original order confirmation email.
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Trusted Customer
Feefo Verified
3 years ago
Fast service. Good detail
Fast. Nice detail. Could use with recommendations on each check.
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Trusted Customer
Feefo Verified
3 years ago
Excellent Report
A very comprehensive and easy to read report. Even my doctor was impressed. I finally have an answer to my problem!
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Trusted Customer
Feefo Verified
3 years ago
Just so easy to use and i was pleased to see it was seamless at the collection point
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MB
Matthew Beech
Feefo Verified
3 years ago
What Matthew Beech said about i-screen:
Customer query response was inadequate
Look, overall the website and booking process works ok. My disappointment is that when I requested amendments to the blood test I was advised that 'the lab' stated it was not possible. I was able...
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Amelia Thornycroft
i-screen
3 years ago
Sorry to hear that you weren't 100% satisfied with our service. Some tests are restricted which we're not able to offer without a GP referral, and we're sorry that we couldn't help you on this occasion.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
