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HTS Spares Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 606 reviews

Wayne

Feefo Verified

GBR

5 days ago

What Wayne said about HTS Spares:

Easy to use - no fuss experience.

Easy to use the website. All goods delivered with no fuss.

Vicky

HTS Spares

4 days ago

Thanks for your 5* review, Wayne! Glad we could give you a no fuss experience! Look forward to supplying you again soon. Vicky HTS Spares Team

Mark

Feefo Verified

GBR

8 days ago

What Mark said about HTS Spares:

Quality products, great prices. Fast delivery. Top service.

Vicky

HTS Spares

4 days ago

Thanks for your 5* review, Mark! Look forward to supplying you again soon. Vicky HTS Spares Team

Trusted Customer

Feefo Verified

9 days ago

Vicky

HTS Spares

4 days ago

Thank you for your 5* review! Look forward to supplying you again soon. Vicky HTS Spares Team

Trusted Customer

Feefo Verified

9 days ago

Ordered parts and got email saying it was dispatched. 1 month later no parts and they are not replying to emails.

Vicky

HTS Spares

4 days ago

Thank you for taking the time to leave feedback, and once again, please accept our sincere apologies for the mix-up with your order. As discussed over email, this absolutely shouldn't have happened and we're very sorry for the frustration it caused, especially with the delay in getting back to you. We're glad your parts have now arrived this week and that we were able to get things resolved with you directly. We really do appreciate your business and your patience throughout, and we hope you'll give us the chance to provide a much better experience next time. Vicky HTS Spares Team

Liz

Feefo Verified

USA

12 days ago

What Liz said about HTS Spares:

excellent service

quick delivery. had what nobody else had.

Vicky

HTS Spares

6 days ago

Hi Liz, Thank you for your 5* review. Look forward to supplying you again soon. Vicky HTS Spares Team

Paul

Feefo Verified

18 days ago

Vicky

HTS Spares

15 days ago

Thank you for your 5* review. Look forward to supplying you again soon! Vicky HTS Spares Team

Trusted Customer

Feefo Verified

19 days ago

easy to use website, did everything they said they would! good description of the tines for the JCB, simple order process, items arrived following morning

Vicky

HTS Spares

15 days ago

Thank you for your lovely 5* review. Glad we could support you and look forward to supplying you again soon! Our team are always on hand to support. Vicky HTS Spares Team

Paul

Feefo Verified

GBR

23 days ago

What Paul said about HTS Spares:

Hd1000 steering column

First class service as usual price spot on loads cheaper than any other. Thanks for your service and the bag of sweets 😁👍

Vicky

HTS Spares

15 days ago

Thank you for your lovely 5* review. Glad we could support you and look forward to supplying you again soon, Paul! Our team are always on hand to support. Vicky HTS Spares Team

Wayne

Feefo Verified

GBR

26 days ago

What Wayne said about HTS Spares:

Awful service detrimental to business.

Awful just Awful. Ordered good and paid via credit card on line 29/04/2026. Paid £30 for next day delivery before 10.30am 30/04/2026. No goods arrived. Chased and told the order has not been picked...

Vicky

HTS Spares

25 days ago

Hi Wayne, Thank you for taking the time to share your feedback, and we're truly sorry for the frustration and disruption this has caused you and your customer. As your account manager discussed with you on Wednesday, there were some specific circumstances around your account that we worked to accommodate so this order could go ahead. The picking list was printed in good time, but unfortunately due to an internal error it wasn't actioned as it should have been, and by the time this was picked up later in the day it was too late for dispatch. This was entirely our mistake and we sincerely apologise. The £30 next day delivery charge will of course be refunded in full. We completely understand the impact this has had on your business and your customer, and we don't take that lightly. Please do let us know if the order hasn't arrived today so we can escalate immediately, and we'd welcome the opportunity to discuss this further with you directly. Vicky HTS Spares Team

Trusted Customer

Feefo Verified

1 month ago

Good products and fast delivery

Vicky

HTS Spares

1 month ago

Thank you for your 5* review! Look forward to supplying you again soon. Vicky HTS Spares Team

Trusted Customer

1 month ago

👍

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