How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

House Buyer Bureau Reviews | Customer Service Reviews for https://www.feefo.com/reviews/house-buyer-bureau | Feefo

Displaying all 498 reviews

Rob

Feefo Verified

Ripley

5 years ago

What Rob said about House Buyer Bureau:

Always kept me informed and wouldn't hesitate to recommend them!

Very prompt service from start to end, always kept informed of what was going on. Wouldn’t hesitate on recommending these to anyone else.

Teresa

Feefo Verified

Stow

5 years ago

What Teresa said about House Buyer Bureau:

Easy to talk to and explained everything very clearly.

Although I didn't sell my property to House Buyer Bureau, my experience has been a very positive one. I felt anxious about contacting them but Dorothy was easy to talk to, friendly and explained...

Sue

Feefo Verified

Gloucester

5 years ago

What Sue said about House Buyer Bureau:

HBB were excellent throughout the sale and Kerrie was very helpful

The HBB were excellent throughout the sale of my mother’s property. It was a particularly tricky transaction as my father had died and my mother had moved in with me for around a year before. We were...

Sam

Feefo Verified

Hunwick

5 years ago

What Sam said about House Buyer Bureau:

The whole process was faultless

We purchased a property from HBB and the whole process was faultless. The communication from Nicola Shaw on the whole process and how things were progressing was superb. Nicolas communication was...

David

Feefo Verified

Bournemouth

5 years ago

What David said about House Buyer Bureau:

Never any pressure just very helpful advice. Recommend as trustworthy

Found the services of the House Buyer Bureau, to be professional and honest. I was provided with a very fair and prompt valuation. The one main thing was there was never any pressure just very...

David

Feefo Verified

Leicester

5 years ago

What David said about House Buyer Bureau:

Approach was not 'hard sell' and at no time did I feel under pressure

Although we decided not to proceed with a sale to the House Buyer Bureau I was impressed by the courteous and efficient manner that Suzanne dealt with my enquiry. Her approach was not 'hard sell'...

Robert

Feefo Verified

Solihull

5 years ago

What Robert said about House Buyer Bureau:

No hesitation in highly recommending this company

The assistance and advice I received from Suzanne Wood was excellent. Although we did not complete a sale at this time I would have no hesitation in highly recommending this company as they went the...

Steve

Feefo Verified

Birkenhead

5 years ago

What Steve said about House Buyer Bureau:

Helpful and supportive, but we want more flexibility with paperwork

Difficult to comment as we did not proceed in the end. However, Dorothy was very helpful and supportive. We were a little concerned that when we asked for some things to be included in the formal...

Andy

House Buyer Bureau

5 years ago

Thanks for taking the time to leave some feedback, we appreciate it. All valid points. We've made some changes to the way our offers are now produced so that the team can send them to you via the post, and they can also add notes to the documents to take into account any 'special conditions' that we agree with you. I'm sorry we couldn't make our offer work for you this time, but if your circumstances change then please do get in touch. All the best.

Tom

Feefo Verified

Norwich

5 years ago

What Tom said about House Buyer Bureau:

Helpful, professional, and made it all very easy!

Nicola, Richard and the team were fantastic in the sale of our property. They helped us secure a quick sale and were very helpful and professional throughout the process and made it all very easy. A...

Emma

Feefo Verified

5 years ago

What Emma said about House Buyer Bureau:

Communication and customer service was great, but I didn't go ahead.

I never went ahead with the sale as the offer wasn't enough for me. It was reasonable considering the current climate. The communication and customer service was great and Dorothy was really friendly.

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo