A request for assistance submitted via their website was not even addressed for a month and that was only to ask me what the problem that I had detailed already was!
Took absolutely ages to get to speak to a hunan being. Engineer was only on on premises 5 mins . Did not wait to see if levelling machine made a difference .
Although the repairman was not equipped to rectify the problem on his first visit, it was another week for him to return with the necessary replacement bulb.
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