The order was despatched by us on 01/11/11 via Royal Mail - less than 24 hours after the order was received. Your feedback is the first time that we have been made aware that the order was not received!
We have contacted the customer and are working to resolve this issue.
Homecare Essentials
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.