How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Home Leisure Direct Reviews

KB

Kevin Braithwaite

Feefo Verified

4 years ago

What Kevin Braithwaite said about Home Leisure Direct:

Very accommodating around delivery, great installation team. Great advice pre purchase

Zoe Hall

Home Leisure Direct

4 years ago

Hi, thank you so much for the 5 stars and the great feedback!

Product reviews

Date of purchase: 08/17/2022

0

JH

Judith Howard

Feefo Verified

4 years ago

What Judith Howard said about Home Leisure Direct:

Excellent service from the moment I spoke to someone at HLD, but I have got to say the phone line wasn't very good from their end. The delivery chaps were excellent and helpful except they didn't...

Zoe Hall

Home Leisure Direct

4 years ago

Hi, thank you for the 5 stars! Some of our agents work from home since the pandemic and so sometimes internet issues can arise but we hope you have enjoyed your experience with HLD and would think of us again for any other "Serious Fun" products!

Product reviews

Date of purchase: 09/05/2022

0

NB

Natalie Bell

Feefo Verified

Esher

4 years ago

What Natalie Bell said about Home Leisure Direct:

It was easy to talk to people when needed and their knowledge about tables etc was great. We had a delay due to a white ball return and were told what was happening and offered some compensation.

Zoe Hall

Home Leisure Direct

4 years ago

Hi, thank you for the review and feedback, we hope you are happy with your table and please let us know if you need any further help!

Product reviews

Date of purchase: 02/21/2022

0

DS

Dan Smith

Feefo Verified

4 years ago

What Dan Smith said about Home Leisure Direct:

Overall an excellent service.

Very responsive and informative to questions on the product. Advice was excellent on selecting size and product. Delivery was indicated and product delivered in agreed timeframe. Product was...

Zoe Hall

Home Leisure Direct

4 years ago

Hi, thank you for this lovely review! We hope you are loving your new table!

Product reviews

Date of purchase: 07/01/2022

0

MI

Michael

Feefo Verified

Welling, Kent

4 years ago

What Michael said about Home Leisure Direct:

Good customer service and communicated well throughout the entire process from making initial decision to final install of selected pool table, would use again and would highly recommend

Product reviews

Date of purchase: 07/21/2022

0

Trusted Customer

Feefo Verified

4 years ago

Excellent, except for delivery date promise.

Every aspect of buying the pool table was excellent except for the delivery promise. I was told it would be a max of 20 weeks, but possibly less. It actually took 28! By that time, it was impossible...

Zoe Hall

Home Leisure Direct

4 years ago

Hi, thank for you the review and the feedback. Ordering a pool table is meant to be a fun and exciting experience but sometimes our delivery timeframes can be thrown off slightly by delays in the chain. We apologise for the delay but we hope the other aspects of your purchase has been nice and simple!

Product reviews

Date of purchase: 02/19/2022

0

AW

Alison Whittenbury

Feefo Verified

4 years ago

What Alison Whittenbury said about Home Leisure Direct:

Very professional and great car taken in setting up the table. With the dining table top on it is a lovely piece of furniture. I was a little disappointed that there are a few small marks already on...

Product reviews

Date of purchase: 07/27/2022

0

JW

Joe Wallhead

Feefo Verified

4 years ago

What Joe Wallhead said about Home Leisure Direct:

good quality table

good quality table great service

Zoe Hall

Home Leisure Direct

4 years ago

Hi, thank you for the 5 stars!

Product reviews

Date of purchase: 06/08/2022

0

GM

Giles Manton

Feefo Verified

4 years ago

What Giles Manton said about Home Leisure Direct:

Seriously great customer experience!

Fantastic company to deal with! After seeing their products online I decided to go and see them for myself. And when buying a product like this I highly recommend taking the time to do this! Tom...

Zoe Hall

Home Leisure Direct

4 years ago

Wow, this is a great review, thank you so much! Our Sales and Installation team will be thrilled with all this positive feedback - we love to see our customers happy with their purchases and enjoying them for years to come!

Product reviews

Uploaded media

View all media (3)

Zoe Hall

Home Leisure Direct

4 years ago

We love how classy the Huntsman looks and the purple looks great on this wood finish option - thank you for posting the lovely pictures! It sounds like games night will be at your home now and hopefully with plenty of opportunity to practice you'll be winning amongst your friends each time! Please think of us in the future for any more "Serious Fun" products!

Date of purchase: 06/06/2022

0

MC

Marlon Carrington

Feefo Verified

4 years ago

What Marlon Carrington said about Home Leisure Direct:

Very happy!

Excellent service, the guys installed our pool table very efficiently and it is a good quality product.

Zoe Hall

Home Leisure Direct

4 years ago

Hi, thank you for the 5 stars! We hope you are loving your new table!

Product reviews

Date of purchase: 03/01/2022

0

Home Leisure Direct Reviews

Signature Select Pool Table: All Finishes - 7ftMore reviews of this productView product websiteLove the table. Great quality, smooth and true.

Cornilleau Sport 250 Indoor Table Tennis TableMore reviews of this productView product websiteI have not used the table but those that have said it is excellent and took they one and a half hours to put together.

signature tournament pro edition pool table - 6ft 7ftMore reviews of this productView product websiteSo far so good, everything we had hoped

signature tournament pro edition pool table - 6ft 7ftMore reviews of this productView product websiteExcellent quality. Fantastic product.

signature oxford pool dining table: all finishes - 6ft 7ftMore reviews of this productView product websiteLove my new pool table and accessories, has been a great purchase bringing much fun to the family from the moment it was installed

signature huntsman oak and walnut pool dining table: 6ft 7ftMore reviews of this productView product websiteThere are some marks on the edge of the table already where the stain has come off. This was a bit disappointing.

outback 2.0 outdoor pool table - 7ftMore reviews of this productView product websitebrilliant table good communication throughout the buy

signature warwick pool dining table - 6ft 7ftMore reviews of this productView product websiteIn love with our new table

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?