Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
4 years ago
Customer service
I booked my holiday with Holiday Gems and within hours I had a callback from a representative who talked me through it and made sure that I had the exact holiday I wanted. Very good service. Thank...
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Trusted Customer
Feefo Verified
4 years ago
I booked my holiday with Holiday Gems online and I received notification that I would be contacted within 72 hours to confirm booking and that there could be a difference in the price from when I...
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ML
Mr charles leonard
Feefo Verified
4 years ago
What Mr charles leonard said about Holiday Gems:
Great service,great prices.
Very good customer service,and reasonably priced holidays,I would use again,thank you.
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Trusted Customer
Feefo Verified
4 years ago
Excellent
Very easy very good.
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MM
Mr Trevor Maughan
Feefo Verified
4 years ago
What Mr Trevor Maughan said about Holiday Gems:
Excellent customer service nothing to much for them to answer first time I have booked up with them as always go with jet2
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Trusted Customer
Feefo Verified
4 years ago
Need help claiming compensation from airline
Holiday gems was not too bad for service it was the flight that we flew with wizzair that had a 5hr delay going out there and are making it hard for us to look into compensation easily. Maybe if...
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Review Team
Holiday Gems
4 years ago
We do apologise on behalf of the airline for the delay. This is governed by EU Regulation 261 which, unfortunately, we are unable to pursue with the airline as the regulation restricts our participation. We will, of course, provide any documents needed for your claim.
Trusted Customer
4 years ago
Thank you for your reply and your offer to support. The document they are asking for is power of attorney. Are you able to help with this?
Review Team
Holiday Gems
4 years ago
Please email customerservices@holidaygems.co.uk. We have never had this request previously and are very surprised that the airline would even consider this.
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MG
Mr Christopher Gloster
Feefo Verified
4 years ago
What Mr Christopher Gloster said about Holiday Gems:
Excellent service from start to finish, thanks to Lily and Gemma Fellowes
Very knowledgeable, good contact, fully explained, excellent email communication subsequently
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Trusted Customer
Feefo Verified
4 years ago
Excellent.
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Trusted Customer
Feefo Verified
4 years ago
Excellent service and efficiency.
Everything sorted seamlessly. Now just looking forward to my hols. Efficient and quick service.
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MN
Mr Miles Norton
Feefo Verified
4 years ago
What Mr Miles Norton said about Holiday Gems:
Nathan a real Holiday Gem
Simple and easy. I actually made a booking error rang up and corrected straight away.
Nathan was a legend bent over backwards to help
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
