Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
MT
Mr Robert Taylor
Feefo Verified
4 years ago
What Mr Robert Taylor said about Holiday Gems:
Brilliant service will use again
Definitely 5 stars excellent service
0
Share
Trusted Customer
Feefo Verified
4 years ago
So easy to use and got a great deal definitely will use it again
0
Share
MT
Miss Ellen Taylor
Feefo Verified
4 years ago
What Miss Ellen Taylor said about Holiday Gems:
Straight forward online booking all confirmed with ease. Used holiday gems again as they were fantastic the last couple of years rearranging our holiday time and time again due to Covid.
0
Share
Trusted Customer
Feefo Verified
4 years ago
Day light robbers.
Buy a hefty holiday package and if very serious matter happens beyond you control apologizing to the company and asking for refund they will politely tell you f.....o.. we stole...
Read more
Review Team
Holiday Gems
4 years ago
This booking was made online by you and at the time of submission, you agreed to the terms and conditions which clearly advise the cancellation fees. We have paid non-refundable costs on your behalf. It would be unreasonable to expect us to be responsible for these charges. You do have the option to change dates or even names at the prevailing airline/supplier rates. Please contact our customer services team in this regard. We would recommend that this is done as soon as possible due to your imminent departure date.
Trusted Customer
4 years ago
I have never agreed to any terms and conditions as never seen any cancellation policy throughout booking process! For example Travel Republic website they stating clearly till what date people can cancel it. I have within 48 hours apologies to the company and stated that serious matter happened beyond my control and having plenty of time their to resell the holiday package and never expected that I will loose thousands of pounds as again during booking process they not made me aware of cancellation policy. That is very poor practice design just to mislead and get the money out of a customer
I am still waiting for a refund!
Advice to all potential customers stay away from that company unless you have plenty of money to loose if you find yourself in sudden difficult situation!
Go to Travel Republic when they give you a option to pay only deposit and CLEARLY till when to cancel. Or perhaps different companies with clear policy during booking process.
Good luck
Review Team
Holiday Gems
4 years ago
During the online process, you cannot submit the booking without accepting the terms and conditions by a click box. We believe this is standard practice for any online order, even with our competitors. We must therefore refute your edit.
0
Share
Trusted Customer
Feefo Verified
4 years ago
Fabulous service
Fabulous after service pleasant phone call to check all
Ok
0
Share
Trusted Customer
Feefo Verified
4 years ago
No customer service
No one replied to my query. I received the confirmation email and contacted them straight regarding some queries. An automatic reply email sent saying I would be contacted within 72 hours it’s been...
Read more
Review Team
Holiday Gems
4 years ago
We do apologise if you have not received your documents which we have no resent. Please check your junk/spam folder for any filters. If you have emailed the agent we should advise that due to staff rotas he may not have yet accessed your email. We would recommend that you email customerservices@holidaygems.co.uk for any queries that need attention.
0
Share
Trusted Customer
Feefo Verified
4 years ago
Misleading
Not made clear until that the booking is not a live booking until after taking payment.
Impossible to get hold of anyone.
0
Share
Trusted Customer
Feefo Verified
4 years ago
Very quick to confirm and reassure given with everything explained as to why the cost had increased by a few pounds ,
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
