Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
Trusted Customer
Feefo Verified
4 years ago
Great service, easy to book, my second holiday this year booked With you. T
Great service, always helpful.
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MS
Mr Shahen Seddque
Feefo Verified
4 years ago
What Mr Shahen Seddque said about Holiday Gems:
Really helpful excellent customer service
Top notch really helpful and good communication
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Trusted Customer
Feefo Verified
4 years ago
took the time to understand what we valued
Geraldine went above and beyond and is the reason why we would recommend holidaygems and come back to them ourselves
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Trusted Customer
Feefo Verified
4 years ago
Good service
Easy to use web site and ordering process. All holiday details and tickets vouchers were received the next day with no changes. Overall good experience and was the best price we could find.
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Mrs Lisa Huggett
Feefo Verified
4 years ago
What Mrs Lisa Huggett said about Holiday Gems:
Really efficient, friendly staff. Would 100% use again.
Made booking a last minute holiday stress free. Staff were in contact straight away and sorted out any issues we had with the booking process. Staff were available to speak with and communicate via...
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Trusted Customer
Feefo Verified
4 years ago
Easy to book
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Trusted Customer
Feefo Verified
4 years ago
Would never use again!
Booking experience was awful! I had to call 4 times to amend mistakes made on the booking caused by the agent. In the end I called the transfer supplier myself to update the agents mistake! My...
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Review Team
Holiday Gems
4 years ago
We do apologise for any inconvenience. However, we note that this was an online booking with no agent intervention. Please use the complaints procedure so that our team can address any issues.
Trusted Customer
4 years ago
It was booked online, then an agent called to say the price of the hotel was extra and in that she changed my flights without telling me! Her name was Nicola, I then spoke to Jason and then Nicola again. You record your calls for training, maybe listen back to them!
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
