Holiday Gems is no longer an active Feefo customer
Displaying all 6,855 reviews
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Mr Graham Barbour
Feefo Verified
Selkirk
3 years ago
What Mr Graham Barbour said about Holiday Gems:
Easy Booking
Booking a holiday was so easy and straightforward, confirmation was almost instantly and documents emailed within 48 hours.
All extras were available as you went through the process.
I wouldn’t...
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Mr Richard Hull
Feefo Verified
3 years ago
What Mr Richard Hull said about Holiday Gems:
Easy booking
Has been an easy booking no apparent problem
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MC
Mr Simon Cottington
Feefo Verified
3 years ago
What Mr Simon Cottington said about Holiday Gems:
Terrible customer service, can't get hold of anyone, very rude and unhelpfu
By getting in touch, worse customer service ever, do not book a holiday with these cowboys, janis is the rudest customer service iv ever had the misfortune of speaking to and once they've got your...
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Review Team
Holiday Gems
3 years ago
Simon you appear to be taking out your frustration at us having yourself booked the incorrect dates. We appreciate you wish to change this but can only do so in accordance with the policies in place which have been conveyed to you. We are sorry you feel this is in any way unhelpful and perceive the stating of facts to be rude since it was not. We are sorry we could not assist more and hope that despite this, you enjoy your holiday.
MC
Mr Simon Cottington
3 years ago
Oh how quick you respond to bad feedback funny how it days hrs to answer the phone and days to reply to emails,
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Trusted Customer
Feefo Verified
3 years ago
HolidayGems holidays
The Holidays on offer are underpriced to attract clients. The price goes up after placing booking online, and you are offered by the sales person to cancel or to pay extra for them to uphold your...
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Mr Kenneth Brammer
Feefo Verified
RHYL
3 years ago
What Mr Kenneth Brammer said about Holiday Gems:
Hello guys, can I firstly a big thank you, for all the help you gave me in my forth coming holiday. The time you spent helping me sort my check in and boarding passes. As it turns out I had a...
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Miss Jill Malcolm
Feefo Verified
4 years ago
What Miss Jill Malcolm said about Holiday Gems:
Poor customer service
I have been waiting for 2 weeks now for someone to get back to me about adding another passenger on and I can't get an answer. I would like someone to contact me please!
Review Team
Holiday Gems
3 years ago
Hello Jill, we are sorry our timescales have disappointed but we do advise these in our auto responses which may have been overlooked. We understand that after some clarifying about what exactly was required, you have received reply to enable you to decide on next action.
MM
Miss Jill Malcolm
3 years ago
As much as your timescales are slow in responding. Once contact was made it has been straightforward to get the requirements asked.
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Trusted Customer
Feefo Verified
3 years ago
Such an easy way to book a holiday!
Such an easy way to book a holiday! Booked and was called within 24 hours by one of the travel agents. Great thanks to Geraldine who was absolutely superb the whole way through. Answered all the...
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Trusted Customer
Feefo Verified
3 years ago
Friendly and helpful
They contacted us quickly when the advertised holiday was not available and helped us arrange new dates. The staff member was polite and helpful.
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MP
Mr Lee Penfold
Feefo Verified
3 years ago
What Mr Lee Penfold said about Holiday Gems:
We booked our Holiday with holiday gems found a holiday online we got a phone call confirming holiday very polite and friendly
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Mr Antony Dancer
Feefo Verified
3 years ago
What Mr Antony Dancer said about Holiday Gems:
the one bad thing was I needed to know how to confirm my flight with Ryanair. I rang SO many times with no answer. Still not 100% sure!. Tony
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
